The Crouch Oak Family Practice Reviews Summary

Appointment System

Pros:

• "Telephone appointments are held within 24 hours, even in non-emergencies, and blood tests within a week."
• "I requested an appointment at 7:45am this morning using the booking system - and was called at 8:55am."
• "If I call for a blood test, I'm booked in the next day and x-ray appointments have been similar."
• "I've always been seen within minutes of my appointment time, can't complain there."
• "Requested an appointment and the Dr. emailed me straightaway and I was in the next afternoon."
• "Have had face to face appointments when deemed necessary."
• "I've been given the same GP time and time again - it's great. They know my situation & they are so supportive - a very efficient process overall."

Cons:

• "I’m told I have to keep ringing every morning at 8am to get an appointment that day for something that isn’t urgent."
• "I've been registered for a year and have tried numerous times to make an appointment but every day their online system is full."
• "Appointments are always at least 20 minutes late, even when you have an 8:30am appointment."
• "Been calling for two hours, even put ring back on my phone and I still can’t get through to book an appointment."
• "Called and on hold for 10 minutes but to be told there are no routine appointments at all!!!"
• "Trying for two days to book an appointment for my son, on hold for 50 mins and then phone line goes dead and says no appointments left."
• "It is impossible to get an appointment at this practice."

Staff and Reception

Pros:

• "Mr Balogh was really friendly and informative, and I actually had a really fun time which I was not expecting at all."
• "The staff and very helpful and polite."
• "Receptionists are all lovely and very helpful."
• "A couple of new reception staff have cheered things up at the desk and made a real difference to a visit here."
• "The reception team are incredibly patient, friendly and efficient."
• "I have met or spoken to many of the admin and medical team who have all been very efficient, professional, supportive and caring."
• "From the receptionist to the Doctors all seem very friendly and approachable."

Cons:

• "Most rudest receptionists I have ever encountered, I will be reporting them."
• "The reception stuff are unhelpful."
• "Very rude reception staff."
• "When you get through to a human, they’re so rude, it’s a wonder they have any patients at all."
• "The receptionists are so rude make you wait around at the front desk being late for your appointment just to tell you to check in on the screens."
• "The front desk staff are completely inept and heartless."
• "Only gave one star because I cant give it zero stars. The receptionists here are absolutely useless beyond belief."

Healthcare Quality

Pros:

• "I think Crouch Oak is doing a sterling job of adapting to new ways to meet patients’ needs."
• "I have been receiving excellent healthcare and prenatal/post for the last 7 years with the Doctors and Nurses at Crouch Oak, thank you so much."
• "For three months the doctor prescribed pain patches to help my condition and they worked extremely well."
• "Have always received appropriate guidance and advice from the Dr's and Nurses."
• "I spoke to a paramedic practitioner called Paul who was amazing! He was very thorough, and I never felt pressured to hurry up with our discussion."
• "This is a good medical practice and try to help you as much as they can in the circumstances at the moment!!"
• "The Staff and Doctors are consistently attentive and offer fabulous service whenever I have been seen to by them or spoken over the phone."