Address: London Rd, Bapchild, Sittingbourne ME9 9PP, United Kingdom
Phone: +441795428020
Rating: 4.5
based on 188 reviews.
Staff Service
Pros:
"Always smiling, no request is too much."
"Staff are excellent here... Very pleasant staff who went out of their way to ensure that we were satisfied."
"Welcoming staff from the reception during the arrival and stay."
"Staff are very friendly and very helpful and go out of their way to make sure your stay is memorable and relaxing."
"All staff members were so attentive and kind!"
"Staff were friendly, food was excellent and the treatment was very relaxing."
"Staff were very welcoming and attentive."
Cons:
"Despite one exceptionally rude waiter at breakfast, who made a comment about the breakfast I had ordered, which ruined my day and made me upset."
"The staff at night was a bit superficial and they need to work on customer service."
"Miss manager and the rude talking."
"The reception staff and maintenance/ management however were a bit touch and go."
"We were made to feel like trouble makers."
"Service was lacking a little... we had to constantly try to get their attention as they were never in the restaurant when we needed something."
"Firstly the service was very slow, half an hour before the food arrived and not offered a choice of tea or coffee, in fact not even offered a pot of anything, I had to ask."
Food Quality
Pros:
"Room service food was delicious though ever so slightly on the cold side."
"The breakfast was so tasty and I wish I'd had room to eat more."
"The food is fabulous, we loved the evening meal at the hotel."
"The food was incredible and the room was exquisite."
"Food here is wonderful every time."
"The food was also lovely."
"Food out of this world."
Cons:
"Food is ok and could be better..bacon is too salty and no hashbrown."
"The food for evening meal at Lakes was not good not sure who came up with menu but very confused and didn't work."
"The meal, I don't know if it was because I ordered seafood but it was uncomfortably salty."
"A family meal enjoyed by most but there was a problem with the beef served up to a number of those present!"
"Food badly prepared despite attractive presentation and my main course was incorrect so ate after the rest of my table had finished."
"However, let down by a slightly disappointing dinner. Food was fine, but put off by little details, eg old bland bread, hit and miss seasoning, extremely limited choice of wine by the glass."
"We went for our first Christmas dinner in this hotel today... such a waste of money- I have eaten better food in a hospital canteen."
Room Comfort
Pros:
"The rooms are clean, comfortable & well equipped with everything you need."
"The room is perfect, exceptionally clean, great shower, comfy bed."
"Rooms are great, TVs well placed and lots of room even in their smaller rooms."
"Our room was beautiful and clean, we were room 1 and had the best night sleep!"
"Rooms are vintage but with modern fittings and are well taken care of."
"Rooms luxurious and spacious."
"Very comfortable bedrooms & modern spacious bathroom. Very pet friendly."
Cons:
"The rooms need aircon."
"The room's outdated decor, including a rather unusual choice of a black bed and tiger motif curtains, left me a bit puzzled."
"Bedrooms tired and in need of updating."
"Bed we stayed in wasn't that comfortable."
"Rooms need updating, bed ok but pillows like Rock."
"The fan in the room was very noisy and old, not great for the hot weather."
"Had a room near the spa above a generator which I checked if continued over night and was told not, to have to call at 10.30 pm to have the night porter turn it off to be woken at 1.30 by the noise."
Spa and Facilities
Pros:
"Pool and Spa area very relaxing."
"Spa was fab with steam room sauna hydro pool and Jacuzzi."
"Used the Spa and it was great, however you have to walk through a restaurant to get to the gym and spa areas."
"Fantastic day at the spa, wonderful, attentive staff, beautiful food and clean facilities."
"The spa is amazing and the food is superb overall a fantastic weekend."
"The spa was great, nice and clean."
Cons:
"Disappointing! I would not recommend booking a spa package as due to them overbooking their treatments and classes the spa is very busy and they are unable to honour you treatments that should be included in the package you have paid for."
"The spa was on the small side and more beds to relax on would have been nice."
"The spa is high quality but doesn't have many loungers (3) and around 8 chairs - on a Saturday afternoon, when there are a good 20 people here, that means that there a number of folks who are only able to hang their stuff on a hook rather than settle down for a nice relax on a lounger."
"I asked today whether we could purchase a Twilight Package for us and transfer the treatment to myself or minus the treatment off the package, but there doesn’t appear to be flexibility on this which is such a shame."
"Its weird you have to walk though the tables and bar to get to the spa."
"The Spa also has what I can only describe as the most delightfully violent hydrotherapy pool I've ever experienced."
"Unfortunately the lack of customer and refusal to accommodate for dietary requirements for the cream tea; it just doesn't live up to the hype of the place."
Value for Money
Pros:
"The price was very reasonable especially with the great service we had."
"Great value for money. You get what you pay for."
"Food was delicious and drinks were very reasonably priced considering it was a wedding and you expect to get ripped off."
"The evening meal in the restaurant was excellent and very good value."
Cons:
"Need to try harder, £106 for 4 people is far too much for what we got."
"It's a little on the expensive side for drinks and food. Which I don't think is warranted."
"£175 for one night, would I go again? No. It’s not bad but not great and not worth £175."
"For a hotel charging 400 per night to which for us is a standard room nothing special."
"Only down side was the cost of drinks was quite dear considering the cost of drinks in London normally."
"A bit expensive for what you get."
"I can honestly say it was probably the worst £500 we have spent."