Harris Horology Reviews Summary

Expertise and Skill

Pros:

• "Harris is on a different level of skill, he was able to perfectly fix the watch within 6 weeks, at a great price too!"
• "James Harris carried out a complete service of our family 18 carat half hunter made by J W Benson 1897."
• "James Harris did a great job servicing both a quartz and automatic watch inherited from my grandfather."
• "James has huge expertise, knowledge and attention to detail. He successfully restored two vintage watches for me."
• "James Harris is an extremely professional and courteous professional."
• "James manage to bring lo life a 1948s watch that had been death in the draw and categorised ‘as un-repairable’ since 1960s!"
• "My great, great grandfather James Harris established a long case manufacturing business and shop in Paisley in 1840."
• "James Harris is passionate about clocks and has the skills and know-how to take the best care of your prized possessions."

Cons:

• "James repaired an electric clock for me. Helpful and considerate - and the clock works well now. I've deducted a star only because the repair cost more than the value of the clock!"
• "UPDATE: After receipt of your reply on 24th May, I have tried several times to get in touch with you. Each attempt has been met with silence."

Customer Service and Communication

Pros:

• "Professional, fair, reliable, fast and most importantly - HONEST!"
• "James is very honest in letting his clients know how long a service will take and is very responsive to emails."
• "Good personalised service, and a fascinating workspace in the clock museum."
• "An altogether brilliant experience. I had an old timepiece that needed restoring and James did this wonderfully."
• "James Harris took really good care of two really old watches that we had in the family and even helped me pick out straps that would look nice on them!"
• "James replied to my initial enquiry very quickly, and an appointment was made easily via the online booking system."
• "Great service from James at Harris Horology! We needed a pendulum repaired for a grandfather clock and James provided a really great and personal service."
• "It is rare you come across such standout talents like James Harris. Superb knowledge, excellent and genuine customer service."

Cons:

• "Impossible to contact via phone and does not respond to emails."
• "Had a few problems with my station clock pendulum so James made a new part for it, got it working perfectly then helped me out again after I had put the pendulum on incorrectly when I got home!"