Address: 12-14 Shaw's Rd, Altrincham, WA14 1QU, United Kingdom
Phone: +441612936000
Rating: 4.8
based on 381 reviews.
Customer Service
Pros:
"I have used this service on a number of occasions and always found the staff to be both informative and helpful."
"Jonathan from Repairs By Post was superb with his advice and feedback and very reassuring."
"The team were amazing letting me know where my ring was and each stage of the process."
"Very professional and communicative."
"Communication was excellent, everything was clearly explained and if I had any questions to ask, I would get a prompt answer by e-mail."
"All emails I sent to Jonathan were immediately replied to."
"Louise who was super helpful."
Cons:
"The service estimate received was a generic text and carried a number of 'if required' items that were not appropriate for the watch in question."
"It's regrettable that small tweaks are not made to the website that would give clarity to future customers."
"You can't even raise a complaint as their phone number just takes you to an automated service that has no one to speak to."
"His tone could be considered as condescending on occasion but I equally felt frustrated."
"They spoiled themselves this time through repeatedly asking for payment even though the account had been paid."
"After assessing my watch I was sent a confusing estimate well in excess of my expectations so I rejected the quote."
"The only criticism is when I received the price for this, I was not sure if it was an estimate or a quote."
Quality of Repair
Pros:
"I was updated at each step and the watch is like new."
"The watch was returned in beautiful packaging very looked after and will definitely use again."
"I’m really delighted with the repair on my 17 year old Klaus-Kobec watch."
"The watch looks totally amazing, yes it does look brand new."
"It now works as it should and looks like new with new glass and cleaning inside and out."
"The watch was returned with the timer fixed, it has been working perfectly ever since."
"Fully Refurbished & Serviced my 56 year old Rolex Oyster Perpetual air King, it came back to me before the estimated time looking & working like new."
Cons:
"After 7 weeks and no communication and no watch I had to chase it up."
"Be sure to check the cost of the return postage: it’s extortionate and seems to be to ensure they make money whether you get a repair or not."
"Rip off - dearer than the watch manufacturer and then want extortionate postage amount to return the watch."
"I’ve been left with a very expensive, very broken watch as a result. A real shame as it was quite a unique piece."
"No reply. I paid £30 for them to return my watch to me none the wiser about why the bill was so expensive or what is wrong with the watch."
"The service that I received from RBP was nothing short of a complete disgrace."
"They provided unrealistic prices before I sent them my watch and then hit me with an inflated bill."
Value for Money
Pros:
"The team had the watch about 10 weeks, which is better than the 12 to 20 weeks Goldsmiths quoted."
"Excellent value for money."
"Receiving my repaired watch back at a reasonable price."
"Fantastic service with excellent value for money."
"The repair cost was reasonable and the time-frame from requesting a repair quotation to receiving the repaired watch was acceptable."
"Most importantly my watch, which has great sentimental value to me, is now working perfectly and was done at a very good price."
"The repair was completed quickly and efficiently to a high standard for a very reasonable pre-agreed price."
Cons:
"The estimate for an Omega vintage service was £480, substantially more than the 'mechanical watch servicing from £125' carried on the rbp website."
"I wasn’t the cheapest but I didn’t expect that having an IWC watch."
"The price of two new batteries alone became £90, then is was hit with minor works charges of another £90 and return postage of £40."
"Seriously, DO NOT USE THEM! There are far better watch repair specialists out there."
"Was rather shocked at the high cost but that’s Rolex for you!"
"This is not cheap, and I ummed and arred about this for a long time."
"Beware... I chose not to proceed with the repair but was sent an invoice for £19.99."
Communication & Updates
Pros:
"I was kept informed and advised on how long it would be before the job was completed."
"I received several updates about its progress."
"The communication during repair was very helpful and swift."
"I received regular notifications as my watch progressed through the process."
"Was kept informed of exactly how my repair was progressing from receiving for estimate, too completion."
"Jonathan communicates regularly by e-mail giving progress updates on your repair."
"The flow of updates has been outstanding."
Cons:
"I was a little surprised the lead time wasn't mentioned prior to the payment, as it was MASSIVE."
"It took a long time for genuine Bulova spares to come in, but that is due to Covid-19 and unavoidable."
"From them receiving the watch and us getting it back took 8 weeks. Extremely disappointing."
"Received back a couple months later than originally scheduled due to supply issues, and COVID."
"Took a little longer than I was expecting to complete the repair."
"My watch was only sent in for a bezel replacement and I was initially quoted a 4-6 timescale for the return of my watch, which I was fine with, but then this was then increased to 13 weeks!!"
"The first attempt at repairing my watch was not successful... The second attempt at repair was successful."