Phoenix Watches Ltd Reviews Summary

Customer Service

Pros:

• "For them to be happy to fix my watch quickly despite it being so close to closing time shows that Phoenix Watches appreciates its customers and care a great deal about their craft and professionalism."
• "The gentleman was very efficient kind and attentive."
• "Brilliant. Very friendly and professional staff who explained the problem."
• "Not knowing much about watches I was worried about going in. Turns out I was worried for nothing; the staff were amazing & obviously experts in what they do."
• "The guys in there are efficient and polite! It’s hard to find good staff these days they are a credit to the store!"
• "The staff at Phoenix are very professional and courteous."
• "Everyone is friendly and knowledgeable and the service is always quick and efficient."

Cons:

• "Phoned for price to have new battery fitted and watch sealed quoted me £40 but when I traveled in to town was told by the man in the shop he could not do the repair."
• "So I've been here 3 times, first time speaking in the phone the lad didn't know what a Vostok watch was."
• "Friendly people but told me they could not put a second hand on a 1950s watch... I guess there are some repairs that are not worth their while."
• "Put simply it's another place that isn't interested if it's not a big brand."
• "Went in, got told my Poljot isn't worth servicing and they were never any good anyway."
• "Although online says the closing time is 5.30 pm I got there at 4.55pm other day but I was told they were closing... wish they would stick to the Times they always advertise."
• "I would not trust this place with a watch worth more than £500."

Quality of Repair

Pros:

• "Took my tag heur in with a snapped bracelet expecting to pay an arm and a leg. Two very friendly guys fixed it in no time and didn't want any payment."
• "I walked in today as the automatic weight winder on my watch was stuck, they repaired this for me, told me it was a loose screw and didn’t charge me for it."
• "They replaced the strap and also fixed the clasp on my Cartier."
• "Not only did they service the movement but they also replaced the glass and changed the winder to a much better one as part of the work."
• "Phoenix Watches repaired my Grandad's Lanco watch which previously hadn't ticked for nearly 70 years."
• "They really do love watches and it shows in their work and their customer care."
• "They can undercut most lead times on the big watch brands but do an equally efficient and professional job to LVMH, Longines, Rolex and Swatch."

Cons:

• "Upon inspection pins had not been replaced properly and numerous fine scratches had appeared around the clasp area of the watch."
• "Was quite surprised about paying before my watches were fixed as witnessed 2 people being told they pay on collection where as I was informed I had to pay NOW."

Value for Money

Pros:

• "The prices are really reasonable and the service is fantastic."
• "The total cost was £40 for all the work carried out which was great!"
• "They are honest, reliable and certainly won’t rip you off."
• "Would recommend this establishment to anyone without hesitation. Five-star service."
• "Great and honest service. Not everyone tries to rip you off!"
• "They fitted the correct one and now it works fine, and all this for just £20, great service, lovely people."
• "A truly excellent, professional & friendly traditional watch repair and servicing workshop."

Cons:

• "I was shocked to pay so much just to have 1 link added."