Kinetic Repairs UK (Seiko Watch Repairs) Reviews Summary

Service Quality

Pros:

• "I am impressed by the exceptional service provided by Kinetic Repairs UK."
• "Fabulous service from Kinetic Repairs UK to restore my Seiko Kinetic Titanium back to full working order."
• "The service and communication has been as expected from all the fantastic reviews left for this company."
• "Superb service. Was initially a little nervous sending my watch off. But spoke to them on phone and was reassured."
• "Great initial contact with a helpful and very quick response to my enquiry email."
• "Very efficient service - took less than a week from posting my watch to them, to receiving it back fully working again."
• "Very prompt service and the watch came back looking like new. Keeping time accurately - great to have it back on my wrist."
• "Excellent service on my watch, it's running like new - possibly better."

Cons:

• "I have to be honest and think on this occasion the communication could Have been better."
• "Nothing but praise for Kinetic Repairs UK! My Seiko Kinetic Titanium watch had a new battery, seal, pressure tested and cleaned in just under 2 weeks with a Bank Holiday in the middle."
• "First class service and communication throughout the repair process."
• "Was a bit worried about posting off a watch of sentimental value, but absolutely nothing to fear. Great service from Kinetic repairs, letting me know the watch had arrived."

Communication and Customer Support

Pros:

• "His attention to detail and the way he patiently explained his work showcased his profound professionalism."
• "I looked at the reviews though and asked questions via email. I received a reply from Liz immediately and was reassured by the answers."
• "A local jeweller quoted me £350 to have one of my 2 Seiko kinetic watches serviced and repaired - after finding Kinetic Repairs online and checking the reviews I decided to take the risk."
• "Having checked with Liz at Kinetic she assured me it could be done."
• "The whole process took ten days, and they kept me updated as necessary throughout."
• "Communication from the team at Kinetic was top notch, the watch is in such a good state now, and the turnaround was really very quick."
• "The service throughout has been exemplary and I cannot fault any aspect."
• "The whole experience of getting my tired Seiko kinetic repaired was very smooth and professional."

Cons:

• "I have to be honest and think on this occasion the communication could Have been better yes the watch is now working and it has a new glass but other problems that I had asked to be advised on and wasn’t."
• "Only improvement would be if Kinetic had let me know Post Office reference number so that I could track package as I was not able to be home when it arrived."
• "My watch was working flawlessly until recently when one of the numerals came off within the watch face. I was worried I would have to pay extortionate reapir prices or scrap it altogether."
• "I was a little unsure about paying a "stranger" before receiving any goods or services."

Pricing and Value

Pros:

• "A local jeweller quoted me £350 to have one of my 2 Seiko kinetic watches serviced and repaired - at 20 years old I wasn’t going to bother however after finding Kinetic Repairs online and checking the reviews I decided to take the risk and send both of my watches for repair."
• "Found these guys on the net after being quoted £355 by my local jeweller to service and repair my Seiko Kinetic Divers watch."
• "Excellent prompt service and repair carried out by these guys on my treasured old Seiko watch. Particularly impressive service in these challenging times."
• "I originally sent my watch to Seiko UK for a service and it also needed the strap repairing."
• "Excellent service quick 7 day turnaround. Just got my Seiko Kinetic Diver watch back."
• "Excellent service and communication from start to finish."
• "Very pleased with the service from Kinetic Repairs U.K on my Seiko Kinetic watch."
• "Excellent service. The Titanium had been my father's, so has huge sentimental value for me."

Cons:

• "I would have no hesitation in recommending any owner of a Seiko watch needing servicing to entrust it to Kinetic Repairs."
• "I was a little unsure about paying a "stranger" before receiving any goods or services."
• "I had my kinetic Seiko watch repaired here and I have nothing but praise for the service received and the quality of work done."
• "I sent in my Seiko Kinetic Divers watch for a service and a few problems."