Giraffe Reviews Summary

Service Quality

Pros:

• "The service is good. Even though there was always a queue, we were seated very quickly."
• "Our server was great and friendly, even at such an early hour."
• "The waitress was super nice and the food was delicious."
• "Lukasz, my waiter, was fantastic & always ready to help when necessary."
• "Many thanks to our server Delal for going above and beyond."
• "Florian was an excellent wing man server, furiously bringing anything we needed with courtesy, care, and speed!"
• "The staff member who served us was polite and answered all questions, kudos to him!"
• "The staff are friendly and helpful. This review is based on multiple visits."
• "Lots of food choices and fast delivery. The meals and drinks are very good and the staff are very attentive."

Cons:

• "Unfortunately didn't have a good experience here. One of the worst customer service experiences I ever had to tolerate."
• "Food is alright, as expected from a chain restaurant, the staff was rude."
• "The food wait time was as advertised, but the time to get served was >15 minutes after being seated."
• "We ordered some lunch at this restaurant inside of Heathrow airport but almost everything was quite mediocre."
• "Unfortunately really poor service. No regard to paying customers especially those with kids."
• "Just had lunch at Giraffe Heathrow! Very busy but no excuse for staff being rude."
• "I generally like Giraffe fine in terms of their food. But all in all this was just not a good experience."
• "We had to chase the employees to take our orders, then half the food on the menu was not available."

Food Quality and Taste

Pros:

• "Avocado toast with egg and a coffee arrived promptly and was very tasty."
• "The Strawberry Split smoothie was tasty but far too pricey given the size."
• "The eggs benedict, however, was delicious and I wish it was bigger!"
• "Oh! Let's not forget about the awesome quality of the coffee, strawberry pancakes, full English breakfast, and eggs royale."
• "I was surprised to see that the breakfast in an airport could be so good."
• "Dining at Giraffe was a delightful experience. The vibrant atmosphere, diverse menu, and friendly staff created a welcoming ambiance. The dishes were beautifully presented and bursting with flavor."
• "Had a nice breakfast (tried the gluten free plate). The smashed avo was great - very lemony and bright."
• "Environment is pleasant, feels out of the rush. Food for a chain in an airport tastes great."

Cons:

• "The food wasn't incredible or terrible really. Just average."
• "Food is alright, as expected from a chain restaurant."
• "The food wait time was as advertised, but the breakfast hash portion was tiny."
• "The menu was very limited. No turkey option on the menu, very disappointing for a restaurant in an international airport."
• "Unfortunately, the food quality has gone down over the years."
• "The classic burger was not worth 13.5£. The patty was dry and basically fat with some meat."
• "The place looked good and service was great but the food was weird."
• "Service was spectacular, especially for a transitional environment like an airport. Food was good and way better than the other options."

Ambiance and Atmosphere

Pros:

• "I love the atmosphere here; you forget that you're in an airport."
• "The only place to eat in Heathrow T5. We were welcomed by a friendly staff member and waited 3 minutes for a table. We got an amazing one with views!"
• "Once you go through the security checkpoint in T5, you will see Giraffe. It's quite a busy restaurant but it's worth the wait."
• "Dining at Giraffe was a delightful experience. The vibrant atmosphere, diverse menu, and friendly staff created a welcoming ambiance."
• "Our server was great at his job and very professional. Not used to service or food like this at an airport and we will find Giraffe again."

Cons:

• "Menu was very limited. Table hadn’t been cleaned when we were seated. Took a long time before we were served."
• "The atmosphere is not inviting and very chaotic. Was not satisfied about my experience or meal."
• "Terrible attitude and service. We sat on a table with a QR code to order, most of the way through placing our order a waitress came up to us and argued it was table service."
• "They don’t tell you that they’ll put a ton of sour cream lopped on top of French toast. Not very good breakfast."