Address: Heathrow Airport, The Queen's Terminal, Terminal 2 Airside:, Hounslow TW6 1EW, United Kingdom
Phone: +442089767720
Rating: 3.4
based on 378 reviews.
Service
Pros:
"Olga Sousa gave us excellent service, nothing was too much trouble."
"I was seated quickly and with a smile. Monica was my waitress and she was lovely. Helpful, friendly and fast."
"Carina was a great waitress and was always friendly and prompt."
"The wait staff are very friendly and helpful (thank you Marina)."
"We sat at table 77 and were served by Michal who was an amazing star."
"Especially Ujwal was very helpful, thoughtful and kind."
"Many thanks to Ewa, from Wondertree Heathrow, for an impeccable service."
Cons:
"Another long wait before my drink was served."
"A third long wait for someone to take my payment."
"Waitress eyerolled us and rudely came back later with the right meal."
"It took a very long time before they came to take our order."
"The waiters don’t care about what you ask them."
"The service on the other hand is substandard; it took them too long to get our order."
"The service was absolutely horrendous. I was there with my 6 year old son, at 16.30 and the waiter was 'hinting' that we would be more comfortable in a different restaurant because we were not ordering at his agreeable rhythm."
Food Quality
Pros:
"The tropical porridge is without a doubt the best porridge I have ever had."
"Didn’t expect much from a vegan breakfast at the airport. But surprisingly tofu was really good texture, nicely seasoned."
"Delicious vegan burgers, fries, smoothies tea and vegan ice cream."
"The chili bowl was quite good."
"The food is good and there are tasty vegan options."
"Our order arrived quickly, the food was delicious, fresh & generously proportioned."
"The calamari and pad Thai was perfectly cooked. NOT overcooked like many quick serve restaurants."
Cons:
"Broth was cold and had no flavour, noodles were mushy, chicken breast was so dry."
"Really bad burger and tiny portion of fries despite the £18 price tag."
"The burger was so overcooked, and without any taste, that it was like eating paper."
"Food quality below average and small portions, not value for money."
"It was almost tasteless and you could barely taste the syrup."
"Food was unbearable."
"Ordered Fish & Chips, yet received cold bland fries & a fish with the strangest batter I have ever seen/tasted."
Price
Pros:
"Impressed with the overall experience of having a bite to eat before we boarded. As their sign said, 'served within 10 mins of ordering.'"
"Second time there and would definitely recommend."
"Just had a really nice breakfast (almond porridge with mixed berries was delicious!!) with a coffee and juice for £11, totally worth it!"
"Probably the best, reasonably priced airport food I have ever had."
"Trust me, food was delicious. Mexican breakfast, the best."
"Reasonable pricing for the quality you get."
"Great food and great service."
Cons:
"The price was very unreasonable considering both the quantity and quality of the food in general."
"The price is super expensive."
"Very poor breakfast bacon mostly fat, beans, cold beans and poached eggs that were no runny.... plus on top of the £12.95 they want an additional £2.95 to add two slices of toast."
"Also paying an extra £3.95 for toast when you order an English breakfast is criminal."
"Hugely overpriced (one slice of cold toast is £2.25)."
"£34 for 4 small breakfasts was overpriced. Sooner they get a Wetherspoons in the terminal the better."
"54£ for tasteless food.... I should've just bought a beer and had empty calories..."
Atmosphere
Pros:
"The atmosphere is wonderful too."
"The best seats are all the way at the back -booths with open views of the runway."
"Made us feel very welcome and relaxed before our flight."
"Nice seating areas and decor. Comfortable and cosy. Real tranquil areas."
"The restaurant has a nice and welcoming décor."
"Good music not too loud and nice ambiance altogether."
"Casual airport dining at a handy location on a balcony overlooking the terminal."
Cons:
"Busy is not always good."
"Staff shouting across the restaurant, not a great atmosphere!"
"Service was slow and poor."
"It's overpriced, mediocre food made in haste."
"Very bad service, food overpriced."
"The staff was so rude they were not even ready to take order."
"The food was OK here but in my opinion way more expensive than it should be."