Address: Terminal 2, Inner Ring E, Longford, Hounslow TW6 1EW, United Kingdom
Phone: +442087599998
Rating: 4.3
based on 435 reviews.
Service Quality
Pros:
"Service was really fast and warm. A lady constantly checked everyone is ok."
"Great service staff. They’ll rush the food out for you if they know you’re catching a flight."
"The service was quick as well, as I received my order within 10 minutes of placing it."
"The service is prompt and friendly. Would recommend this place over the other restaurants."
"Very hospitable and kind people. Amazing service and great food, can't recommend this place enough!"
"Godfrey was our waiter and he was absolutely lovely, came and asked us how the food was."
"Excellent service and delicious food! I met with Wilson and Babi with a special request for fish and chips."
"The servers are very friendly and attentive and I enjoyed my meal."
Cons:
"However, the service is not great and the craft beers are a little bit of a roulette."
"Not good food. Really bad service. One person took our order. Another brought the food."
"Located in the departure area of Heathrow Airport, it took the staff a long time to get you seated and served."
"Wanted to order a pint from the bar but was forced to order via the QR code, and then they had the audacity to ask for gratuities."
"Tables are very cluttered with advertising table tents."
"The service is so not consistent. Some waitress/waiter are really really nice. Some are just grumpy."
"The service is horrendous here. You'll sit and no one will show up for a while."
"Very poor service. We were seated, no one came by to take our order or give us water."
Food Quality
Pros:
"For 22 quids you can get three small plates which is not bad at airport."
"The double sausage burger didn’t look like much but was actually quite good."
"The French fries were also cooked to perfection and were crispy."
"The burgers are nice and the full English breakfast has some nice additions like the bourbon flavoured smokey beans."
"Fabulous starters (three for £22) set me up nicely as a light snack on my way to Switzerland."
"For a bistro in such an international airport, I believe the dishes offered here are just of class."
"Good place to hang out if you're in this terminal. Had breakfast here, and with the Priority Pass discount (£15 for anyone)."
"As a last memory of London, this was really a good and hearty meal. We ordered the Brisket Burger and All Day Full English Breakfast."
Cons:
"Ordered the loaded tacos and was very disappointed. There was barely any chicken on them."
"Fish and chips - Fish was drenched in oil and tasteless. Fries was the only good part."
"Disappointed based on current rating. Excellent ambience but food quality and service felt too short."
"Food was greasy and gross, ended up getting sick after eating here and dealt with it on my flight."
"I think this place is way short staffed, very dirty. food on floor, tables, menus."
"Fish was drenched in oil and tasteless. Fries was the only good part."
"The beer was good as you would expect. Food was above average for airport food, although as it needs to be out within 15 mins not as good as big smoke pub food."
"I didn’t try the food but came for a drink at the bar. They make their own craft beer called Electric Ale which is delicious."
Ambience and Atmosphere
Pros:
"This is great especially if you've got an upcoming connecting flight and want to catch a quick bite to eat."
"The ambience is nice for reposes."
"Good place to hang out if you're in this terminal."
"Terminal 2 @ Heathrow its hard to have atmosphere. This is a pleasant enough place."
"Great place to work and food was amazing."
"We had a great start to our holiday here at Big Smoke T2, with Wilson and Rosaris preparing drinks, they were very friendly, welcoming."
"Very chill & comfortable atmosphere. Perfect place to wait out a layover."
"Nice bar/restaurant in the airport, with a window view of takeoffs on one side, a great meat-lovers menu."
Cons:
"The service is horrondus here. You'll sit and no one will show up for a while."
"Very poor service. We were seated, no one came by to take our order or give us water."
"The place are very nice if you want to have some snakes/food and some cold drinks (beer was brilliant cold) before your flight."
"There is one reason we keep on coming back to Big Smoke when we fly from Terminal 2, and that is Dione."
"How can you get so many things wrong? Cold coffee, ordered fried egg got scrambled, brown bread got sour dough, sausage was out of date completely tangy and at no stage did any of the staff ask was the food okay. Useless."
"The service was no good and the place is unclean. Guy moved plates so I could sit down but I then had to ask him to wipe down the table to which he used a dry cloth and no cleaning product so the sticky glass marks remained."
"It was 6 in the morning and I barely could find my face after a poor night's sleep at a hotel. I dragged myself through security and then managed to focus for long enough to take the escalator down terminal 2 to the trusted "Big Smoke Taphouse & Kitchen""
"The best service we had in London! Too bad we were leaving. I would have eaten here everyday. Our waitress, Wilma, was the best and so sweet. She made sure our food was quick and correct, so we could catch our flight. She was a gem! The food and the drinks were great too. Priority Pass is also accepted here!"