"Located in terminal 5, Heathrow airport.. it’s tucked away In the corner right at the end of the row of luxury stores."
"The atmosphere was nice a calm, a chilled out environment. Perfect for waiting until your ready to board your flight."
"Super restaurant T5 at end of row of shops. Quieter than most."
"Early on a Weds morning this is nice for a quick breakfast. It’s at the south end of Term 5 so away from the crowds."
"During a recent layover at London Heathrow Terminal 5, my family and I stumbled upon a true gem - Pilots restaurant."
"Very lovely spot at the famous Heathrow Airport. The setting, ambience, professionalism and all the attributes that culminate to give this place its position."
"Lovely restaurant in the airport, much quieter than some of the alternatives, helped me burn off some of the long time I had to spend waiting for a connecting flight."
"A great little oasis of calm in a busy terminal with stylish decor and attentive staff."
Cons:
"This place is horrible. Picked a dead empty, soulless bar because the bustling, better value, and actually quite nicely laid out restaurant at the opposite end of T5 didn’t sell chicken burgers."
"Shambles. Queuing to get in, the servers allowed people to walk to the front of the queue and be seated first."
"Super disorganised! There was a huge queue of about 15 people ahead of us waiting for a table to get food."
"Poor service. Early morning 22nd August. A complaint on a misunderstanding of a simple order lead to no breakfast and the sever implying I was a regular rip-off merchant when I refused to pay!"
Food Quality
Pros:
"The food was SO good!! Well, I Enjoyed the Turkish eggs. They are to date one of the best I’ve had.."
"A good range of selection of good food on the menu! I ordered the club sandwich and it did NOT disappoint!!!!! There was so much flavour within the layers."
"For an airport restaurant this was great. Yeah of course it wasn’t cheap but the food was actually good."
"Food was fine, and the servers were outstanding. But the cappuccino was the #1 reason to visit."
"Ate here on my way to and from Europe. Both times the fish was fresh and crisp and not greasy at all."
"The burger was simple, but delicious. The fries were well seasoned and perfectly crispy."
"The food here was absolutely delicious. I’d recommend the English breakfast and the chia yogurt pot."
"Really classy place for breakfast. Highly recommend the eggs Benedict, it's one of the best I've had."
Cons:
"We also got a grilled peppers, olives Woodfire pizza, but unfortunately the taste was no there. Just tasted like rubbery cheese and pops of tomato."
"Really expensive for what you get (Canadian over here!) I ordered the regular size eggs Benedict, it was SAD. Eggs were good but the sauce was cold, bread was hard, bland."
"Ordered a small item from the menu, charged me for a regular dish."
"Food is ok. Nothing spectacular but not awful. Pizza dough was hard, felt like frozen pizza."
"Coffee was ok, not as hot as it should have been but the taste was good. I had a ‘Pilots Burger’ which was stunningly uninspiring."
"Bad food, cold eggs. The manager when we complained about cold eggs basically said we were lying and said they were hot when they were clearly colder than room temperature."
"Bought a chicken burger: the bread was dry and stale, chicken was burnt with plenty of black something something lying around. Even the chips where dry.."
"Had the Penne Pasta Genovese - don't order it. Bland and pasta overcooked."
Service
Pros:
"The service was great, quick and responsive. Perfect for those of us in a rush to get up and go if your running late for your flight."
"We were greeted by the waiters and seated straight away."
"Both servers were friendly and attentive even while being busy."
"Excellent service and tasty food! Staff was polite and friendly. I would recommend eating here."
"Connected through Heathrow twice in October and ate here both times because the first time was so good. The staff is very cordial and attentive."
"Great place to stop off airside whilst waiting for your gate. Staff were really attentive to get me a seat and take my order."
"The service here is absolutely brilliant! They treat you like you’re in a first class lounge or something."
"Fast, friendly and absolutely delicious! Our waiter, Slavomir was helpful, attentive and professional."
Cons:
"Food was good, but there was a male server who was rude to some and not to others."
"First time here, and what an awful experience from this South Asian server!"
"The service wasn't as friendly and attentive as I was hoping. It was really on the slow side (the place wasn't even that busy)."
"Service was glacial. Prices at the top end for what it is, the usual Heathrow mark up being well and truly in place."
"The guy was super rude, questioned how many drinks I had (it was 3 not 4) and thought I was leaving without paying."
"Honestly I am disappointed and annoyed by the service I received tonight here."
"Great fish and chips. Only left it four stars because of the staff."
"Ordered a small item from the menu, charged me for a regular dish. No refund. Little info on the menu about what was included, all staff spoke poor English."