Liberty Bridge Road Practice Reviews Summary

Doctor and Nurse Quality

Pros:

• "I have seen 2 pleasant doctors that seem to be friendly and professional."
• "The doctors are super friendly and helpful. They always make me feel reassured and heard."
• "The doctors have great bedside manner and really care for the patients."
• "Doctors are the best ones you can have."
• "The doctor was excellent at explaining the benefits/drawbacks of the drugs and my case in particular."
• "Nurse Linda is my favourite member of staff and was so nice to me!"
• "The services from the Dr's are wonderful they are very supportive and caring."
• "The doctors are all ways great and respectful and helpful. When you get to see them"
• "Dr Sophie Brandon has been incredibly supportive when I have needed it."
• "Doctor Brandon is an amazing doctor, she has actually listened to everything I have said."

Cons:

• "I haven’t seen a single doctor or a nurse after being a patient with them for three years."
• "My referral has been messed up with the wrong information regarding the seriousness of my eyes."
• "The worst GP ever. You can’t even get an appointment."
• "Avoid the doctor Surinder Babbar. he is rude, inconsiderate and not helpful at all."
• "GPs are supposed to be the first point of contact for patients but most of the time we are forced to go to the A&E or a private GP."
• "The GPs seem inexperienced, offer minimal solutions or reject suggested solutions."
• "Doctor Gabriel is way too young and inexperienced, instead of helping, he was showing his immature attitude."
• "Doctors service better than receptionist. If we get the appointment doctor gave them service but the receptionist they are picking phone call."
• "Very poor experience from the point the appointment is booked to the point you are seen by GP."
• "They have good doctors but today I was seen by doctor Nguyen(they swap him for my regular doctor without letting me know)."

Reception and Administrative Efficiency

Pros:

• "The receptionists are wonderful and have helped me a lot."
• "The receptionists are friendly."
• "Staff at reception are incredibly helpful."
• "Reception staff have become really nice, professional and made me feel welcome."
• "Receptionist team excellent, thorough and helpful. Extreme professionalism excellent code of conduct."
• "Called up this morning and spoke to a very helpful receptionist who dealt with all my queries efficiently and effectively."
• "In my experience the receptionist was very pleasant, sweet and helpful!"

Cons:

• "Receptionist never answers the phone or if some rare occasion they do, then they obviously mess up whatever you asked for."
• "One receptionist is very rude and keeps saying I don’t understand."
• "If you need to speak to the practice good luck, I've never managed to get them to answer their phone."
• "Receptionist staff at Liberty Bridge Road Practice are unprofessional, rude, impatient and unhelpful."
• "Receptionist might aswell be a robot they are very unhelpful."
• "If the practice is empty and no one is available why don't you close it instead of wasting people's time and not even answering phone calls."
• "Receptionist is rude and tries to cut you off and that's if they even pick up the phone."
• "Receptionists are refusing patients for appointments and not letting anyone book over the phone."
• "I called up with a question today and the receptionist kept cutting me off asking what exactly she could do to help."
• "Receptionists always seem busy sorting other stuff on the phone while you waiting in the queue."

Appointment Booking System

Pros:

• "If you want to see a doctor the best thing is to fill out the e-consult, they usually get back to me within a day or two to book an appointment."
• "The online system makes it easy to send the Drs information about your concerns and make appointments."
• "However the online consultations are first class. If you are of an age/ability where you can use the online questionnaires to initially arrange your appointment USE THIS FEATURE."
• "I have had a few prescriptions/advice as a result of filling out the e-consults with little issue."
• "I honestly don't understand why there is such a low rating for this GP. I never had problems with them and they were always more than helpful."

Cons:

• "The e-consult process does not work effectively, as it excludes patients who are not tech-savvy."
• "The insistence on the e-consult process is obviously because they don't trust their patients to know what medical point of contact is appropriate for their symptoms."
• "The administrative process at the Practice is inflexible and not patient-centric."
• "The online form is currently not working (for at least the last two days) and practically it's the only channel to get treatment."
• "Receptionists have no idea what they are doing, false information, they don't even know the names of the GPs. 30+ mins trying to get through on the phone."
• "Impossible to get an appointment. Tried to book appointment on Monday but first available is Friday!"
• "I've been with them for about 4 years now and their service is always terrible. They never pick up their phone."
• "The first appointment is always telephonic and happens after 1-2 days of filling out the online consultation form."
• "Downgrading my original review, the follow through is abysmal from these people."
• "It's almost impossible to get through their phone system, and it will frequently disconnect you."

Quality of Care and Attention

Pros:

• "My most recent experiences have been very positive. I managed to get an appointment with a GP."
• "My favourite GP! The staff were so kind to me and made sure that any instructions were given to me clearly."
• "Liberty Bridge Practice is a good GP."
• "Contrary to many others, I have very rarely had an issue getting through on the phone and every reception staff member has been so helpful."
• "I've had some really helpful GPs and nurses at the practice."
• "Weird it’s got such low ratings. I’ve been a patient here for 3 years and never had a real issue."

Cons:

• "You could be dying and receptionist will not answer the phone."
• "I am tired of complaining about this surgery. The worst GP ever. You can’t even get an appointment."
• "Taking my mum there first time for vaccine was a great experience, the support and care from staff to get wheelchair for mum as she was struggling to stay up."
• "Very poor experience from the point the appointment is booked to the point you are seen by GP."
• "They have good doctors but today I was seen by doctor Nguyen(they swap him for my regular doctor without letting me know)."
• "It is so uncomfortable speaking to these receptionist. They are not very helpful."
• "Over worked and understaffed practice. You're better off at an urgent care centre as you'll never get an appointment here."
• "Appalling service. Reception hardly ever picks up, and when they do they often hang up straight away."
• "I have NEVER been able to speak to someone when I call."
• "The female receptionist answering the phones on 10/04/21 needs to be fired!!"