First 4 Health Group - Church Road Health Reviews Summary

Appointment Scheduling and Wait Times

Pros:

• "Your exceptional dedication and commitment to helping me secure an appointment with a GP truly stood out."
• "This practice isn't so hard to get an appointment online with clinician like was with my previous gp."
• "Online service effective, Reception staff can be quiet helpful as well with children emergency appointments etc."
• "I spoke to a lady called rav... and gave me an appointment within A-day."
• "Really good Dr surgery that's focused on improving the customers experience."
• "Appointment booked, attended on time, the receptionist was polite and very efficient."
• "This is honestly the best practise I've been to! They are always so efficient and friendly."
• "They are very helpful and caring, I filled in appointment request form at 6:00pm and doctor called me first thing in the morning Next day."

Cons:

• "I have not even discussed my problem with the doctor and after sometime she asked me to book another appointment."
• "I had been trying to get an updated blood test for over a week now without success."
• "I'd like to give a zero, but that option isn't available. Have been waiting 2 weeks for an appointment to see a doctor."
• "Called for a health review twice and still the same message is sent in a text to book an appointment."
• "I had a missed call from First4Health today on my mobile so I called to find out what it was about, I only had to wait about 20 seconds before the receptionist Miss Anisa Kamali answered."
• "For a practice that makes customer care their priority had me waiting with my 11 month old baby for over 50mins."
• "Terrible service and impossible to get an appointment. They’ve made numerous mistakes with my booking."
• "No appointment over the phone Filling up Online form for application takes 3 weeks for appointment!"

Staff Attitude and Professionalism

Pros:

• "Your professional and compassionate demeanor not only put me at ease but also demonstrated your genuine care for patients."
• "Tanzela was kind, professional and understanding."
• "Doctors and staff always very kind friendly and helpful."
• "The receptionist Miss Anisa Kamali Very helpful receptionist and resolved my issues promptly and always smiling."
• "My issue was dealt with by a very helpful advisor named Anisa. She was very helpful and escalated my issue to get the problem sorted."
• "Miss Anisa Noor have been extremely helpful, the tone of her voice is so calming and made me feel at ease."
• "I received excellent customer service from Jaiydeen on reception today. She was very helpful, professional."
• "The nurse that looks after me today was the best!!!!!! She is a true definition of a nurse caring, compassionate, understanding, interactive and patient."

Cons:

• "It feels embarrassing sitting for more than an hour here as we came 25mins earlier prior to our appointment."
• "I rang up the gp as after filling out the online form, they told me to call them. The reception was very rude."
• "The receptionists at this place are the absolute worst. Wouldn't even give 1 star."
• "Most horrible and worse service ever I have received from this GP comparing all other GP that I had service."
• "Where’s the 0 star option!? Most pointless building and people to exist! Pathetic customer service from the front desk."
• "Absolutely rude staff, they don't take care of their patients and rather sit with a empty centre."
• "Such poor admin. I needed so to GP to get referral. But they booked me for Mental Health advisor."
• "If I could rate it 0/5 I really would. The service Is absolutely terrible."

Medical Expertise and Care Quality

Pros:

• "Dr Marwey is really intelligent, confident and straightforward with the health negotiation."
• "I took my Dad to the Drs today where the Dr confirmed that he’s got a slight chest infection."
• "Recently went to fill up a form for my PCO driver license. A Lady (if I don’t mistake name was Miss Harpijit) from reception helped me to get it done same day."
• "At the recent appointment with Dr. N Ahuja at E12 Health Centre, she was treating me following number of tests."
• "Dr Haq has been absolutey amazing. Came to see her with my dad who had some health concerns."
• "Wonderful Staff dealing with me as i am so new and they were readily to adapt to my communication needs."
• "I would like to express my gratitude to some of the doctors who have been immensely helpful to me and my family during this pandemic."
• "The nurse Janine is fantastic, such a lovely person. She made me feel at ease and spent time explaining me the procedure."

Cons:

• "Came into today regarding my symptoms, doctor ignored most of it and I was told to tell the referring team about all my issues."
• "The Dr (Dr Asaf) said she was going to send a link to my phone to book an appointment and instead she sent a questionnaire."
• "I went to the GP on the back of a referral from a 111 call. As new parents you're not always sure what's acceptable as a form of illness for a 2 year old."
• "I don't understand how some of these doctors are employed."
• "This GP is the worst. I had my share of bad moments with them but never got to the point of making a review."
• "The surgery homes incompetent Drs and desk staff that outright lie to you."
• "The worst Gp ever I suffer from depression I contacted my Gp the doctor referred me to a client I only had 1 conversation with them."
• "Most rubbish surgery I have ever had. Just recently I asked for doctor's appointment to ask him about the vaccine as I was advised by 119 line."