Scott Arms Medical Centre Reviews Summary

Appointment Booking Process

Pros:

• "I had an exceptional experience as a patient from booking an appointment to seeing a PA."
• "Telephone wait time was acceptable, in fact I did not wait to speak to a receptionist."
• "I receive a text message to call to book an appointment to discuss my scan results with a doctor."

Cons:

• "Ever since the merger of several surgeries together, the whole system of the surgery seems to have gone from bad to worse."
• "Constant delays due to a disorganised team, not taking their jobs seriously."
• "Can never get to speak to a doctor. I can't even book an appointment."
• "Absolutely diabolical service. Waiting times are absolutely ridiculous."
• "Have been trying to get an appointment for 3 weeks for an injection that I need every 3 months."
• "Was advised by reception to call surgery at 8am for an appointment as they do not issue pre-booked appointments."
• "Don't see the benefits of building a new, modern clinic but having patients unable to get through to anyone."
• "Absolutely appalling doctors left my mom suffering!!! Fail to send prescription ordered for serious medical condition."

Staff Attitude and Professionalism

Pros:

• "Genuinely some very helpful staff here but it is just a shambles."
• "I found the staff very competent and professional."
• "Good doctors who my family have the highest regard for."

Cons:

• "The receptionist who took my call seemed absolutely disinterested in my call or her job frankly."
• "The nurse is this practice needs to learn manners and understand people's feelings."
• "I've been into the surgery numerous times to find the FOH chitchatting, on their phones."
• "The audacity of the reception staff and lack of professionalism."
• "I've been told they're going to put me on hold and they've cut me off and haven't bothered calling me back."
• "Awful doctors, worse since moving to new building."
• "The worst customer experience I have ever encountered in any professional setting."
• "Absolutely RUBBISH surgery! The reception staff is useless!"

Quality of Medical Care

Pros:

• "Cannot criticise the clinical expertise offered by the practice."
• "After years of severe pain he referred me to the correct place and within weeks I was at least 75% better."
• "My urgent request was dealt with understanding and empathy."

Cons:

• "And my illness hasn’t been addressed and my suffering continues for over two months now."
• "What’s the point regestering with a GP, when you can’t get to see them when you need to."
• "Absolutely appalling!!"
• "This is the worst surgery to deal with. There is a complete lack of care from one doctor in particular."
• "I finally got through on my 4th or 5th attempt and spoke to a very rude receptionist who has zero empathy."
• "If you want to get better, don't come here. All the doctors seem to be using covid as an excuse here to not see patients and do their job properly."
• "Worst doctors practice in Birmingham the receptionist in this doctors is rude unprofessional inexperienced."
• "Doctors are very unprofessional they even have no basis manners."