Address: Unit 6A, 33 The Broadway, London SW19 1QB, United Kingdom
Phone: +442088791495
Rating: 2.9
based on 146 reviews.
Service
Pros:
"Food came extremely quickly and the girls were quick to give more drinks when asked."
"Always go there for breakfast, gabby and Ana always happily serve me and all the staff always take their time to show me new products."
"The staff was very nice, friendly and helpful including Kostas who gave us extra treats."
"The service was timely and friendly and the all day breakfast was excellent - everything was genuinely cooked to perfection and the flavours were spot on."
"Service is generally really friendly."
"The staff are courteous."
"The staff were friendly and attentive."
Cons:
"The attitudes of the staff was absolutely shocking! There is something seriously wrong with the management to allow such a disgraceful level of customer service."
"Awful service and staff are incredibly rude."
"Customers service nonexistent."
"The staff (Wimbledon branch) were very arrogant and rude."
"Terrible staff service, waited ages to be served, even though I caught the waitresses eye a couple of times."
"Staff looks like they don’t want to be there, even the manager was giving me attitude, she looked fed up and was very lazy."
"Staff were rude and unhelpful. Waited 20 minutes for someone to come and take our order - tried to order at the counter twice and were told both times someone would be with us soon."
Food Quality
Pros:
"Had a lovely hummus wrap and two great cakes - Black Forest and cheesecake."
"The cakes are tasty."
"Highly recommend the cream tea - their scones are toasted and you get a choice of teas!"
"The sandwiches, scones and cakes were very tasty."
"They make the best mochas in my opinion :)"
"The coffee was hot (latte) the tea was hot (served in a pot) the cakes were fresh and tasted good."
"Lovely afternoon with my friend. Patisserie always have yummy treats!!"
Cons:
"The portions of mains AND cake slices have become smaller than what they used to be two years ago."
"The sandwiches, cakes and scones were dry and tasted old."
"Both arrived cold and mine with my extra unwanted item..."
"For something I paid lots of money for I get a Cucumber, chicken, ham and Pepper sandwich each with heaps of butter...i can make this at home with my kid."
"The cream was solid and tasted like cheese!!"
"Everything tasted like it had been reheated and microwaved for too long a time."
"A microwaved rubbery ham croissant."
Value for Money
Pros:
"The total price (with the americano coffee) was £8.50."
"Birthday cakes from here are top notch though."
"Always enjoy coming here. Great coffee, selection of cakes is fab and always fresh."
Cons:
"Paying £10 for the kind of meal I could have gotten for half the price at my local greasy spoon, with better service has left a bitter taste in my mouth."
"All for the extortionate price of £9.25."
"Also, the food is over priced and not necessary the good quality you would expect for the price."
"Unless you want to be revolted by unfriendly staff and food..."
"£45 for this, I'm so disappointed."
"There were flies...definitely not going to step foot in there."
"I was charged £19 for this!! Never ever coming back."
Cleanliness & Facilities
Pros:
"There is baby changing facility which is must for those with babies."
"It's a very welcoming place, with great customer service."
Cons:
"The red emergency pull cord was broken and in a heap on the floor."
"The place was so filthy we left and went elsewhere (all the tables)."
"Toilets were disgusting, dirty with a broken toilet seat."
"The tables were filthy and in the hour I stopped by there (only to enjoy the sun) nip one came out to clean or clear china."
"When she opened the fridge it looked like a health hazard."
"The 'poached eggs on toast' were literally two boiled eggs (not poached) slapped onto a piece of normal white toast."
"The place was so filthy we left and went elsewhere (all the tables)."