Address: 3, The Griffin Centre, Kingston upon Thames KT1 1JT, United Kingdom
Phone: +442037150868
Rating: 3.7
based on 108 reviews.
Customer Service
Pros:
"The staff makes you feel welcome."
"Customer service was good, they called immediately when an item we ordered wasn't available."
"A really friendly owner makes it a real treat to come here every Saturday and have some yummy cupcakes."
Cons:
"The girls customer service in there was appalling - very little eye contact and didn't feel very welcome at all."
"shameful customer service."
"Very poor experience with customer service too."
"The man who makes the cakes is rude, doesn’t listen, and is not a professional cake maker."
"The owner and backer is horrific person and a wage theft."
"The man was sooooo rude that he told us to 'LEAVE' 'GET OUT' and 'DONT COME BACK I DONT NEED YOU' out of nowhere."
Cake Quality
Pros:
"He was also able to produce half a dozen vanilla & chocolate vegan & dairy free cup cakes for our guests who couldn't eat the others."
"Glutopia made the most fabulous 21st birthday cake exactly like the photo I showed them of what I wanted."
"Absolutely delicious cakes, I ordered a birthday cake for my daughters 16th. It was moist and with rich creamy icing, the perfect balance of flavours."
"Just amazing, cake was delicious, bright colours and absolutely stunning and exactly what we wanted for his first birthday party."
"Each product is excellent - taste and quality! Brownies are our favourite 😍 Made to order cakes are praised by everyone and people cannot believe, it's gluten free and vegan."
"The red velvet cake was incredible and many of my friends said it actually tasted nicer than most normal cakes."
"It tasted delicious - we opted for a lemon sponge as that’s my son’s favourite and it was really lemony and fresh tasting with a really light sponge and just the right amount of icing."
Cons:
"This place promises so much being gluten free but the cakes are very dry."
"The cake was very hard and tasteless, nobody ate it."
"The sponge was too dry! The cream was horrible. I think the cake was a minimum 2-3 day old!"
"We had 4 cupcakes. All supposed to be different but all tasted the same. Sponge was particularly dry, stale and powdery."
"The sponge was dry and powdery and the cream inside tasted like it was 3 days old."
"The cake received was stale and I ordered a red velvet cake but red a red cake!!!!"
"The cakes are dry and feel like they have been sitting there for days on end. Everything is stale."
Value for Money
Pros:
"I absolutely recommended this fabulous place! Absolutely great value! Thank you so much."
"The cake also lasted really well and was very good value considering the effort and size."
"It was very inexpensive for a wedding cake, too!"
Cons:
"I paid 40 for a simple small birthday... The whole thing did not cost them more than £3 to make."
"They sell Sainsbury's taste the difference cookies as their own and Sainsbury's coffee at a jacked up price, such a rip off!!"
"The cake tasted good at the very least but it was really disappointing paying £60 for a different designed to what I ordered."
"£75 for a cake that I got asked if I made myself is a bit of an overspend in my opinion."
"And even worst it cost £45!?!?!"
"Ordered a cake for £80 for my wife's baby shower. Guests could only try a small piece of it and therefore we have binned the entire cake."
"Overpriced for this category of people with celiac disease, unfair."
Hygiene and Professionalism
Pros:
"Lovely gluten free bakery! Had a coffee and cupcake her with my sister. Pleasant atmosphere and great customer services."
Cons:
"Very unhygienic conditions in the whole working area!!!!"
"The buttercream is left in a tub on the floor uncovered."
"Also the cakes are left uncovered in the window all day, put in the fridge overnight, then left out all day again."
"Capcake and cake are kept in boxes for days and in the fridge for weeks."
"Glutopia do not know the meaning of professionalism!!! Terrible experience!!!!"
"What was once a great and reliable bakery has become a shoddy set up. They’re only open when they feel like it - a 'back in 20 minutes' sign was displayed on the door when I called in and was still there when I returned an hour later - and all phone calls went unanswered."
Order Accuracy and Delivery
Pros:
"The courier delivered the cake exactly at the request time."
"Ordered a minecraft cake for my son’s birthday - looked fantastic with great attention to detail on the icing figures on top."
"Koko prepared a lovely cake for my husband's 40th birthday. I had special requests, a mountain and a cyclist on a mountain bike along with a barrel with a radiation trefoil on it."
Cons:
"Ordered some cakes for a toddlers birthday, dreadfully let down on the day."
"I ordered the chocolate vegan cake and was disappointed... I have contacted Glutopia three times... no response!"
"The toppings were sliding off all the cupcakes... one box had been even placed into the bag sideways so the toppings had completely mushed together."
"Ordered a cake pre-lockdown for my sons birthday... They took £80 for a cake that was never delivered and now ignoring when we are trying to get it back."
"The cakes were delivered at 10pm the night before. Agreed time was 7am on the day. Were not set up by the bakery."
"They managed to put the wrong message in the cake and misspell my daughter’s name which it was very disappointing."
"I got a call and confirmed the picture attached to the email was exactly what I wanted and still I got the wrong design for the cake."