The Boat House Reviews Summary

Food Quality & Variety

Pros:

• "The food and service were great."
• "Always a friendly welcome amazing food great value for money."
• "The food is the best Carvery I have ever had."
• "The food overall was amazing and for the price we paid was such good value, the star of the show was the garlic mushroom starter."
• "We all ate different things off the menu - all of us thought our starters mains and sweets were delicious and the roast meats moist and succulent!"
• "The food was delicious. So many options! Vegetarian, vegan, and gluten free were all amazingly supported here!"
• "Thoroughly recommend steak & ale pie and burger varieties."
• "The food was lovely and served very quickly."
• "Had the Sunday carvery and everything was quite nice!"
• "The food was delicious, generous portions and the cheesecake to follow .... Highly recommended."
• "The starters were gorgeous, the mains perfect."

Cons:

• "No ale on tap, very disappointed."
• "Was quite disappointed by the food, which was mediocre at best."
• "Ordered the hot pot which had more gravy and onions than anything else."
• "Salmon was EXTREMELY salty, both myself and another party member sent it back as it was inedible."
• "My pie then turned up stone cold in the middle and looked like a cheap microwave pie!"
• "I ordered the chick pea curry which advertised it came with naan bread. When I received it I had a flour tortilla."
• "We had the Sunday carvery today, unfortunately do not recommend. All of the components were from frozen, nothing fresh. Veg was overcooked. Potatoes and parsnips were hard and not crispy."
• "The service was lovely, but the food was a let down."
• "Great food lovely staff but sadly I got a rare steak when I had ordered a medium."

Atmosphere & Location

Pros:

• "The atmosphere was very nice, helped along by a very good solo act."
• "The atmosphere is so relaxed and friendly, it's a beautiful building and the decor is just gorgeous."
• "Lovely atmosphere and very relaxed."
• "Stunning place inside and out, great location."
• "Beautiful on summers evening watching the sunset over the water, all outside is very atmospheric."
• "The building is newly refurbished, brightly lit, great views of the Medway river — the building is right on the water."
• "Interior is white and airy, with hints of fun in the wall art."
• "The place looks amazing! Really stylish and modern interior, still with the great view over the river of course ;)"
• "Bit of a hidden gem. Looking forward to visiting in the summer and sitting outside."
• "Beautiful space, the weather was sunny and nice, just had a table right next to the bank of the river."
• "Location is just by the river with convenient parking on the site."
• "It's a really cute pub, with cracking food. A good menu, and reasonably priced, and overlooking a pretty part of the river Medway."

Cons:

• "Outside seating nice but the rotting smashed up boat spoils the view."
• "Seemed quite a open dead space but that may just have been on the Sunday we arrived."
• "The place looks sad and tired."
• "Not very friendly or welcoming, uncomfortable atmosphere when you walk in the door."

Service & Staff

Pros:

• "The staff are absolutely wonderful and couldn't be more accommodating or helpful."
• "Very helpful and friendly team."
• "The waitress was super helpful when it came to advising us due to my nephews complicated allergies."
• "The staff were amazing. Very friendly and helpful."
• "From the moment you enter the staff are so friendly and helpful."
• "The staff were very friendly."
• "Everyone we spoke with was courteous, polite and really seemed to enjoy working there."
• "The guys done their best to satisfy our needs."
• "The food was delicious and service prompt and professional."
• "Most of all the staff are so friendly and have a giggle with you."

Cons:

• "The service was terrible. Server bring wine glasses to your table with her fingers on the inside... We had to fetch our own cutlery for the main course."
• "The service could have done with a little tweak."
• "I guess those days when staff looked after customers and served them are long gone... Our burgers would have been nice if we had some mayo or ketchup to go with but I guess no outdoor service literally means no service."
• "Waited over an hour for food, never waited this long before here."

Price & Value

Pros:

• "The food overall was amazing and for the price we paid was such good value, the star of the show was the garlic mushroom starter."
• "Food was fantastic and great value."
• "The price made me gasp in a good way, as it was far cheaper than Rochester."

Cons:

• "Wine list is quite expensive."
• "Feeling frustrated that we spent £60."
• "Food quality is weatherspoon’s, but price isn’t."

Accessibility & Facilities

Pros:

• "The place itself was very stylish and the toilets were very modern clean too which is a must for me! Also great wheelchair access for my elderly grandad."
• "Large venue, not cramped at all so theres plenty of places to walk and have a drink."

Cons:

• "Canal Road itself looked a bit dodgy, so I had quite low expectations."
• "If I have one niggle it's the disabled ramp access getting in at the back it comes from the side & platform not very big to turn an electric wheelchair to go through double doors needs to be a bit wider."

COVID-19 Measures & Safety

Pros:

• "The Boat House was clean and well spaced out for Covid reasons."
• "Covid measures in place and felt safe."

Cons:

• "Many other places had already stopped the mask wearing rule, so was surprised to be asked to wear them here."
• "Was shocked at how many people were ignoring the one way system."