Heriots Patisserie Reviews Summary

Flavor and Texture of Cakes

Pros:

• "The combination of flavors was perfect, and the texture was divine."
• "The red velvet cake is good."
• "The cake is fresh and light, not too sweet."
• "The pistachio and rose signature gateaux. Absolutely stunning and amazingly good."
• "The cakes always taste great, good choice of variety to choose from and they visually look really pleasing."
• "The cake was tasty and looked great."
• "The cakes are so soft and delicious!"
• "The sponge was really nice and even the buttercream is really soft, fluffy and tasted great!"

Cons:

• "The Belgian chocolate and coffee were below average."
• "The texture of the cake could be improved."
• "Great cake, very tasty (a bit too sweet for me)."
• "Cake was dry as if it was baked few days before the order."
• "Bought a cake and macaroon from there, really not nice at all, very sweet and very artificial flavoring used."
• "The red velvet is dry and flavourless."
• "Bought 2 cupcakes (red velvet) late in the evening at St George's outlet. Very disappointed as the sponges were dry."
• "Bought twice from this place and the cake was not at all fresh."

Customer Service

Pros:

• "Zaria was very courteous and helpful."
• "Sakshi was phenomenal in helping guide me to purchase the proper cake for a wedding anniversary."
• "The lady serving me was so lovely and helpful. She was really kind and gave me a complimentary macaroon."
• "Stefani and Devang were absolutely amazing. They made my day with their amazing customer service skills."
• "Fantastic service given by Aayushi at St George shopping centre."
• "Aayushi was so sweet and so cheerful the couple in front of me really enjoyed her service too."
• "Amazing customer service and friendly with customer and amazing cake collection with variety of toppings."
• "I received excellent customer service from Imen (staff) today. Such a lovely professional sale assistant, she made my day."

Cons:

• "Firstly there were 3 girls all busy chit chatting we had to call them to assist us!!"
• "Highly disappointed!!! Being a regular customer a very bad experience charging to write message on the cake."
• "One of staff I assume it was Assistant Manager is telling me that she doesn’t know anything about this order and is not ready."
• "There is no way to contact them! I have ordered my daughter’s birthday cake, they were not at all helpful at the time of placing the order or at the store."
• "The staff is always kind and the cakes are super yummy rose pistachio is a must try…. Aayushi is always serving with a smile which makes the experience even better"
• "Macaroons are a delight, not the staff though. Bad attitude, unfriendly and no skill whatsoever."
• "The lady serving there. Haytim did not even apologise for the inconvenience caused. Just told me to call head office."
• "Staff being rude to anyone is unacceptable."

Value for Money

Pros:

• "Very unique flavours which is very rare to find."
• "Great experience today with a last minute cake for my daughter."
• "The prices are not for everyone or at least it's not an every week thing that i could do."
• "I would definitely choose them again. Thanks again Heriot cakes."
• "The cakes are worth the price. I recommend this place."
• "Got to sample delicious macaron which is always great!"
• "The quality and taste were second to none. I'd even go as far as to say the quality left the cakes in a certain luxury store in London in the shade."
• "I’ve had the best experience today and huda helped me to choose the perfect cake for my sons birthday ( rainbow vanilla) the cake was very fresh and tasted really delicious definitely recommend it thank you so much."

Cons:

• "Had it for one of the birthday earlier!!"
• "Unfortunately it felt a bit too expensive for a 6" (14-15 cm diameter) cake."
• "Staff at St.Georges Center didn't offer to give a box today because I was buying just 1 piece of cup cake..And this was not the first time I was buying a single piece."
• "The rates are gone up by 25% n on top of that they are giving take away in a small paper bag."
• "I would like to thank Heriot cakes for their wonderful service. I was served by Iman a young lady that helped me pick out a cake for my niece. It was delicious and beautifully decorated. Will be using your service again Insha Allah."
• "Ordered a large birthday cake which was very well decorated, but got damaged as I carried it to the party."
• "Bought a mango-passion fruit cake from the shop at harrow mall. The cake was really good, yummy! Cost £25, serves 6 ppl very well & worth the money."
• "Bought a cake and macaroon from there, really not nice at all, very sweet and very artificial flavoring used. Would not buy from them again, cakes are poor quality and poor taste , especially for the price paid. Rather go to Lolas."