Caker Street Ltd Reviews Summary

Customer Service

Pros:

• "Caker street’s staff was very helpful throughout, from ordering the cake till delivering it."
• "From start to finish it has been easy to communicate."
• "Was ordered and delivered in time, even though I didn't get a 2hr time slot, an early call worked perfectly for me."

Cons:

• "Emails are ignored. I rang today and was told someone would call me back in 30mins, but they never did."
• "Their customer service is ABSOLUTELY HORRIBLE."
• "Very disappointing. See the photos and what it should have been. Handmade on the photos on their website. Cheaply printed in reality."

Delivery and Packaging

Pros:

• "Shipping came in a Big Box, packed well with ice packs."
• "Delivery was easy to follow with tracking available, and was packaged with care."
• "Fast delivery, cake came in a massive box and well packed."

Cons:

• "Delivered a smashed cake for my son’s 1st birthday."
• "Cake delivery was 5 hours late, causing a lot of stress."
• "The delivery by APC has been a joke and when the cake finally arrived, it was damaged."

Cake Quality and Taste

Pros:

• "Chocolate and vanilla cupcakes were absolutely delicious."
• "The sponge was soft and fresh."
• "The cake was beautiful and very good, everyone loved it."

Cons:

• "The taste of the icing/sponge more geared up for adults, not suitable for kids."
• "Cake delivered has nothing to do with what we ordered and their own pictures."
• "The cake was too sweet to eat and cheap looking."

Design and Customization

Pros:

• "Sent my cake idea over and they fulfilled it to the highest quality!"
• "Great design options, from the simplest to the more complex cake."
• "The Nike shoe box cake for my step daughter was impressive."

Cons:

• "The cake delivered was not as per the design agreed upon."
• "The cake design was much different than on the picture, disappointing."
• "The cake did not look like the picture and what was described by the sales person."