Honeypot Medical Centre Reviews Summary

Reception and Staff

Pros:

• "1 star for the female receptionist - always very nice, polite and helpful."
• "Phone call was answered quickly and an emergency appointment was given immediately (within the hour)."
• "I had a very positive experience this morning awoke unwell went to honeypot lane at 8.00 as they opened & The receptionist was very helpful and gave me an emergency appointment at Charlton Rd for 10.20 I was seen there within 10 minster by a very nice sympathetic Dr."
• "I just want to say a huge thank you to the amazing nurse Grace and the receptionist working this saturday morning who made my first smear test appointment so relaxing and stress free."
• "A very nice receptionist called jay immediately sorted a situation out for my mum."
• "Receptionists are kind and respectful."
• "In the surgery was struck by how polite the man and woman behind reception desk were, nothing seemed too much trouble in dealing with all concerns."

Cons:

• "WALK AWAY FROM THEM just called them and told that my daughter had an emergency from A&E... they don't want to see my daughter."
• "Very rude, bad attitude receptionist(White short hair with glass). Her face mask was down to her chin."
• "They take an average of 20-35 minutes to answer the phones and when they do I have always been greeted unpleasantly."
• "Untransparent in their process, unqualified admin staff read your health records and triage you for types of appointment and doctors."
• "Pathetic Pathetic service the people at the reception are the rudest."
• "The receptionist is very very very rude!"
• "Receptionist are sometimes too rude answering patient's requests, not even picking up phone."

Appointment Booking and Wait Times

Pros:

• "I appreciate the doctors keep proper track of test results and staff called me to book appointment with doctor if any attention needed as per test results."
• "Rang to book appt with Doctor, not a problem, booked 3 days ahead by polite receptionist."
• "Staff have always been incredibly friendly and helpful - I've never had to wait a long time to get an appointment like everyone else I know!"

Cons:

• "getting an appointment is a nightmare."
• "I hate their service and never have respect for a patient time and ability as last time i've been in waiting room waited for more than one hour (more than my appointment) with very sick kids and i'm on wheelchair."
• "Extremely poorly run practice. Routinely cancel my appointments, lose or are late with prescriptions."
• "For more than 6 days i have been trying to get through to someone just to make an appointment, no one picks up the phone."
• "Very poor, every time when i call them to make an appointment i have to wait 30 min in phone."
• "Can never get an appointment. Ring at 8am all appointments are gone for the morning."
• "No matter what time is the appointment, you will still have to wait additional 45 mins or more."

Quality of Medical Care

Pros:

• "The doctors and nurses are all really compassionate and helpful."
• "I have always had really good service at this practice and cannot fault it at all."
• "The whole experience a refreshing change to that of the past. Well done."
• "The GP I saw on the day was so good. Easy to talk to, really understanding and accommodating."
• "Nurses, doctors and GP’s are caring, always willing to help and very informative."
• "The surgery has provided me with the quality of care that I had expected throughout."
• "We have been dealt with quite efficiently whenever the need arose either to see a doctor or the nursing staff."