Belmont Health Centre (GP Practice) Reviews Summary

Staff Attitude and Professionalism

Pros:

• "The receptionist was kind and helpful."
• "Receptionists have a difficult job with so many patients but I’ve never had a problem."
• "Doctors here are very professional."
• "The staff here seemed genuinely nice."

Cons:

• "Rude staff at the reception. Very condescending tone and think they are above you."
• "Very rude and unhelpful staff at the reception."
• "RUDEST RECEPTIONIST EVER!!!"
• "Extremely rude and incompetent receptionists."
• "Rude untrained obstructive staff."
• "Horrible disorganized service, constantly sent from pillar to post by inept reception staff."
• "The receptionists at this GP surgery are extremely unhelpful and rude - they are also very prejudiced and treat those with non-native accents VERY unkindly."
• "They are rude, incompetent, unhelpful and completely indifferent to you as a patient."

Quality of Medical Care

Pros:

• "Very pleased with the professionalism and sense of urgency exhibited by Dr.Wijith."
• "Dr Somil spotted my father was on the verge of a heart attack and got him to a hospital in time to see a specialist."
• "My GP Dr Madhavi Munasinghe has always been knowledgeable and helpful she is an exceptional doctor."
• "I think Belmont health centre is great, they have gone out of their way to get me various tests at the hospital."

Cons:

• "Difficult to get appointments and and follow up is non existent unless you push it yourself, zero aftercare on long term issues."
• "She not only body shamed my husband but also was subjectively reluctant to let us know what the actual reason was for my husband to feel sick."
• "Doctor didn't even bother to listen to symptoms even when I said I missed other symptoms during earlier telephonic conversation with another doctor."
• "Indian receptionist is useless. Told to do covid test - which i did using a NHS Innova IVD - negative. Still told no one will see me."
• "This arabic dr.provided the worst service ever, as she advised me to buy the WRONG treatment for my baby!!"
• "Very bad medical Staff ! Considering I’m also in the medical field I was extremely shocked by how I was treated by a Senior Doctor !"

Access to Services

Pros:

• "Today, I accessed their online system to book an appointment and was promptly accommodated on the same day."
• "Have been attending the Circle practice at Belmont Health Centre is as a family for 25 years, the Doctors are very good, polite and friendly."
• "When I contacted the GP on the same, they acted with a sense of urgency."

Cons:

• "Appointments are messed up and not given accurately and GP is still refusing in person appointments over three years since the lockdown."
• "Absolutely pathetic! I called to make an appointment and the receptionist said I need to use their online system. I try use it and it doesn’t work."
• "VERY POOR at answering phones even though there’s usually 3 receptionists there."
• "Appointments on the day only. impossible to get. Called at 8am...waited for 15mins, no appointments available."