Roxbourne Medical Centre Reviews Summary

Reception and Staff

Pros:

• "I have always found the reception team to be always approachable, caring and understanding."
• "Just managed to get through to receptionist Kiera and I have to say that in the last couple of years she’s been one of the most helpful and cheerful receptionist I’ve spoken to."
• "I spoke to doctor Najim who has really helped while I was suffering from severe anxiety issues."
• "The practice took good care of me, I was able to get an appointment with the GP quickly."
• "I would like to thank every one at Roxbourne Medical Centre for trying to help me, they are trying very hard to improve everything specially with the NHS crisis."
• "Very professional service:) Dr Shan, is very caring, detailed explanation and thorough examination for my parent's eye follow up!"
• "I was very impressed with the way that Rishi the lady on reception handled a very delicate situation today."

Cons:

• "Reception almost never answers or answers and hangs up without talking."
• "Reception staff being outright rude and unprofessional."
• "The worst practice ever. Especially the receptionists. They are very rude and they don't even let you explain properly what you need."
• "They really need New staff at the front desk or taught how to treat and speak to people."
• "The staff was very unsupportive and always promised that will call me back."
• "The management of this practice is extremely poor and the staff is quite rude and never show empathy to the patients."
• "The receptionist answered my request without asking me my name or date of birth."

Appointments and Accessibility

Pros:

• "Generally found the service good and responsive. Especially using the on line Klinik facility for queries where the response is by the next day and when I have to see a doctor, an appointment is arranged quickly."
• "The mobile app is amazing for booking appointments and the doctors have always been great."
• "I had an appointment today with Dr Patel for my health analysis, she was very helpful and descriptive."
• "The new process of Klinik has eliminated the need of attempting calls for same day appointments."
• "I love the convenience of booking my appointment from home on my phone and speaking to a doctor over the phone, especially now I have a new born."
• "Had to see doctor today very good, then a blood test with Nurse Priyanki she was fantastic so good, also online appointments it seems so much better."
• "Excellent and very professional service. The communication from the surgery to me has been of very high standard, be it the Surgery Nurse or the Pharmacist, Drs or the Reception staff."

Cons:

• "Never answer the phone. Can never get an appointment (even before COVID)."
• "Impossible to get appointment."
• "Trying to get an appt here is ridiculous... still can't get appts 2 years later...SERIOUSLY!!!!!"
• "The appointment booking system is also very poor where they don't consider your availability and just randomly assign you a time and date."
• "No matter how urgent you need to be seen by a dr, there are never any available appointments despite calling at 8am sharp."
• "Phone lines are always 'busy' - You get lied to all the time regarding visiting availability and the waiting time is extremely long."
• "You can't make an appointment. When you call, they will send you to do it online and the site is mostly down."

Medical Care and Treatment

Pros:

• "The nurse Martina knew how to distract my child afterwards with stickers."
• "Dr Mirza is the best doctor I’ve ever had and Dr Zaidi is also excellent."
• "My wife & I are with RMS Surgery for 13 years now. We both have found Dr Zaidi, Dr Farooqui, Dr Mirza & all other GPs, very caring, understanding & professional."
• "The lovely lady that does the blood tests is soooo kind, patient and friendly."
• "Although the staff are under great pressure they are always as helpful as possible."
• "Dr Zahdi and Dr Mirza are sooo ELITE!"
• "The Phlebotomists Priyanki and Mariam are very friendly, kind and extremely gentle."