Address: 39 Penshurst Gardens, Edgware, HA8 9TN, United Kingdom
Phone: +442089583141
Rating: 4.2
based on 98 reviews.
Reception and Administrative Efficiency
Pros:
"The receptionist was very patient and listened to me, explaining the details of my condition."
"Rebecca was very good checking my progress during our telephone call and made sure things were going well."
"My first visit to the surgery. Very impressed. The receptionist took the information and assured me she would go talk to the doctor."
"Very prompt and professional service. Would definitely use again and would certainly recommend."
Cons:
"Worst surgery and receptionist staff. Been messed around by the receptionist just to get a simple appointment. It’s appalling!"
"The reception at the surgery are absolutely incompetent and do not care about patients and see them as nuisance and don’t respect their time."
"On the Penshurst Gardens Surgery website, you have said that appointments are able to be booked both online using the Patient's Access portal as well as by telephone. I have tried booking online for a while... It immediately says that there are no appointment slots available to book online at this GP."
"Asif on reception is rude and condescending. Doesn't listen to what's being said and is totally lacking compassion."
Quality of Medical Care
Pros:
"I attended to see Dr Khan at Penshurst Gdns surgery yesterday. I can say she was wonderful."
"The mental health nurse Olan made my day today, I felt understood and heard in my consultation."
"Dr Jones provided a caring and efficient consultation additionally consultant pharmacist Mr Hassan was very helpful and sympathetic."
"For once, l really felt l was listened to and valued as a person. Dr Jones was extremely helpful and understanding."
Cons:
"GP only tries to save money by not prescribing adequate medication and not giving referrals to patients."
"Dr said writing prescription now, but chemist didnt receive so i have to wait for anti biotic over bank holiday."
"When you finally get to see a GP the service is very good, but I have waited over months to get to see my own GP and have had to go to other surgeries in the evening in order to see someone."
"Do not ever go to see Dr. Joseph Jones. The most uncopetitive doctor I have ever been!"
Appointment Availability and Wait Times
Pros:
"Really good local GP practice. After requesting an econsult they phoned straight afterwards and were able to book me in same day which was amazing."
"My 69 year old mother just called me crying on the phone as she was stood up for 1 hour and 10 minutes after she had checked in on the monitor for her appointment as well as tell reception and she was told the dr is aware you are here and to take a seat."
"My 11 month old was seen on the same day, despite no appointments available."
"I am writing a complaint because of problems with my daughter's prescriptions."
Cons:
"The only negative feedback I have to give is the constant long wait on Theo phones each time when trying to get an appointment or someone hanging up the phone when calling in."
"Limited number of Emergency appointments usually taken very quickly. New system for booking non urgent appointments of an online algorithm which you have to complete takes about 10 minutes .. it then determines your illness and if it needs an actual appointment."
"I’ve been with this surgery for over 8 months and not been able to get a single appointment."
"The appointment system is shambolic. There is no ability to pre-book appointments to fit in with work and family commitments."
Patient Experience and Satisfaction
Pros:
"Extremely caring and professional, the lady at reception was very friendly and polite."
"Having dealt with complex health issues all my life, I have to say this surgery has been a lifesaver."
"A first class service from the reception team Health Practitioner and Dr Jones who has specifically provided me with time patience and understanding with his consultations."
"After many years with this practice thought it was about time to say a big thank you to all the amazing staff at Penshurst."
Cons:
"This surgery is nothing short of murderous. If they have too many patients to be run effectively then they should offload patients and I hope not take new ones."
"It’s just a horrible surgery 😐 I have to be halfway dead to even consider seeing my GP."
"Worst GP practice. Penshurst Gardens Surgery display a complete failure of duty of care! Unresponsive, can’t get through on the phone and then can’t get appointments."
"The most annoying Gp I have ever registered in 10 years here ..... suffering from pain and isolation the receptionists are not even let you finish talking they are so rude .."