Address: 2a Marshall Rd, Eastbourne, BN23 6QU, United Kingdom
Rating: 4.4
based on 198 reviews.
Customer Service
Pros:
"I will always come back to this store, it's excellent, very well stocked and great service."
"Danielle was so helpful & really patient while I was purchasing roof bars & bike carriers."
"What fantastic service I was provided by the whole team at Halfords."
"James went above & beyond, making me feel at ease, giving me the choice & asking my opinion."
"Great customer service and definitely will go back there again. Highly recommended."
"Thanks Halfords, and especially Ben for the excellent service you gave me today. 👍🏼"
"I was served by Jerry and Matt today who were both helpful, polite and professional."
Cons:
"Individual seemed to want to talk more about covid with a friend than acknowledge me as a customer when waiting at parts department."
"No stars deserved just collected a 4 draw cabinet... I was too embarrassed to asked for help after the guy told me it wasn’t heavy."
"I will not shop there EVER again."
"They need more staff and better signage. Queued for ages at the till only to be told to find the click and collect desk (not signed)."
"Very poor customer service!"
"Man in the shop was helpful but lots to be desired."
"Will never go to this store ever again they broke my car and also the staff lie to cover their bulls up and then when you go down the complaint route very poor services on all levels disgusting as for the complaint department are the same."
Product and Service Quality
Pros:
"Product choice was limited but Halfords own brand car batteries were competitively priced."
"The Cyclecare plan not only saved me money on the accessories I purchased but gives me peace of mind that my Ebike will be serviced regularly."
"Very helpful and knowledgeable staff. Guy fitted the plates without fuss and in a professional and friendly way."
"Staff were knowledgeable and my experience was quick and successful 😃."
"Store well laid out to cope with distancing, sanitizing, staff helpful and knowledgeable."
"Halfords have a wide range of Ebikes available."
"The fitting service was fair and efficiently carried out, saving me the hassle."
Cons:
"Booked scooter in for a rear tube replacement. Halfords only let you do this via central bookings. So I turned up only to be asked if I brought the parts with me as they couldn't get them."
"Due to a mistake on Halfords website, the wrong battery was identified for my car."
"Our 512G Next Base Dash Cam SD Card failed... He took the note and came back with a 64GB Card priced at £35 stating that was the one required."
"Bought wheel trims for 26 pounds today, I was persuaded to join their motor club and received 5 pounds off. Making total spend 21 pounds Wheel trims wrong size took them back to exchange for correct size and had to pay an extra 5 pounds total 26 pounds."
"Came to buy a bicycle chain, been charged 14.99. I have checked their website and the same chain is there for £10.99."
"Such a shame the bicycle department is way below expectations - unhelpful member of staff who was unwilling to show any real customer service or enthusiasm or helpfulness."
"Daylight robbery! I purchased a dashcam today from this store and the man serving me told me that this particular dashcam has to be hard wired into my car."
Online and In-Store Experience
Pros:
"Shopping online with click and collect. Great experience."
"Everyone in the store and on the phone are very polite, patient and courteous."
"I frequently visit the Eastbourne store for car, motorcycle and occasionally pushbike parts and accessories. I've always found the staff to be pleasant, helpful and well informed."
"Popped in to ask about ordering some number plates and was told they could be printed there and then."
"Just had a Blackvue dashcam fitted. This was done in an hour."
"Took my bike for a free health check..Seen to straight away,no waiting."
"I Visited Halfords in Eastbourne this morning and was very impressed with the great customer service that i recieved from Jerry and Mark."
Cons:
"Don't anyone think of buying a scooter from them or you will have a hard time getting your money back for it when it breaks down."
"Awful company booked in two repairs at the call centre. I told them what the problem was. I was told they aren't going to be repaired today but it was a free assessment and repairs are done two months later."
"Seems it no longer exists at this location. When I turned up there was no signage out front, lights all off."
"Very poor customer service, Jerry behind the desk was too busy trying desperately to find a way to give discount to one of his buddy’s who was being served by someone else."
"Visited the store to purchase a bike. Very disappointed with the lack of service provided."
"Ordered mobile dash cam fitting... After cancelling the order still no refund in 10 days."
"Collecting orders is a slow frustrating process."