Halfords - Walsall Reviews Summary

Customer Service

Pros:

• "Tracy the sales person was very very helpful in our selection."
• "The lady I spoke to as I entered the store immediately got someone to help me."
• "Outstanding Customer service from the all the staff at Halfords Bescot, Walsall."
• "Mo and Mark was really friendly, helpful and professional."
• "Harris, Don, Amy (& 1 other, sadly nameless but was manning the till with Amy) are a credit to the Halfords team...pleasant, engaging, supportive and all smiling."
• "The staff were friendly & helpful."
• "Fantastic customer service given from Connor and Heidi with the free 15 point check today, Well done I’ve used this store since it opened and wouldn’t go anywhere else to be honest because of the service."

Cons:

• "Very Bad customer service here today, everyone that works there is doing their best to avoid doing any kind of work."
• "Unprofessional .... 1hour and 30 min i wait to pick up my accessories."
• "Absolutely shocking service avoid this place at all costs!!!"
• "Had the worse customer experience I’ve had for a long time @ the Walsall store."
• "Staff allowing 4x young teenagers at till no face masks infront of signage too! Leaning thru perspex screen gap in cashiers face! 😷 staff didnt seem too bothered to ask them keep distance! Will not go here again!"
• "No one asked us if we needed help."
• "Staff did not approach at all."

Product & Store Experience

Pros:

• "Just off the Broadway in Walsall by the football ground. Plenty of free parking available and couple of disabled bays right by the entrance."
• "Large, free car park, but there is often a queue to leave because the road it's on is busy and it's hard to pull out."
• "I felt I had received really good service."
• "Whilst he had the bike he rang me and was very informative."
• "Thank you so much for helping to make this experience amazing."
• "The staff in store were amazing, they couldn't have done enough."
• "The bike hut staff are the most helpful people, always sort out my problems/queries for me."

Cons:

• "Not a good product unfortunately bought for visiting family to sleep on however it seems faulty the first night it went flat they had no air left and could feel the floor."
• "They never have the stock in to support their claim that they are experts."
• "Staff members are all bone idle, totally not interested in helping, staff are very miserable."
• "When I picked the bike up the duty manager was more than helpful but my confidence in halfords has gone."
• "I needed the brakes to be tested and tightened but was refused even after offering to pay for the service."
• "Absolutely rubbish service, purchased a battery couple months ago it leaked acid."
• "Very difficult to find someone to serve you. Last time I was in the store the security guard was very intimidating following me around the store and standing behind me when I was looking at items on display."

Staff & Management

Pros:

• "Very friendly and happy to give me information."
• "Great result, I would totally recommend this store."
• "This Walsall Halfords branch have improved very much compare to the previous customer i received i would now say i would go again and recommend the staff as long the standard of customer service keep improving and does not drop."
• "Great customer service."
• "He was helpful, honest and fair."
• "Heidi, Callum and Pav demonstrated excellent team work and sorted out my crack on my windscreen and check over my new car."
• "They went through every one with us and said which was the best one to purchase."

Cons:

• "Senior staff (who was derogatory and patronising) as well as the unhelpful store manager (withholding names to prevent embarrassment) - both of whom were out of step with the companies own returns policy."
• "While I was enthusiastic to collect/purchase goods, the level of staff enthusiasm was sadly very low."
• "Staff members are totally out of touch with their returns policy."
• "Very poor service do not trust Halfords when it comes to fixing E-Scooters."
• "Firstly Dan the (manager) has to be one of the rudest person I've had the un-pleasure of talking to!"
• "The staff was very miserable.To many staff hanging around."
• "The trouble with Halfords - Walsall is they use kids for their work."