Halfords - Luton Reviews Summary

Staff Service

Pros:

• "Tom was helping find a bike for my daughter of which he was brilliant."
• "Tom done an excellent job on the repairs. Scooter running perfectly now."
• "Always found the bike staff very knowledgeable and helpful."
• "Assisted by a friendly, professional staff member resulting in a successful purchase."
• "Ellie went above and beyond to help me, she checked the stock and even found the part I needed."
• "Staff here are fantastic, knowledgeable and very friendly."
• "Professional, friendly and really helpful staff in your Luton Store."

Cons:

• "I had the worse experience of my life in Halfords Luton store."
• "Customer service is poor here and there are frequent long queues with other staff members walking past with no inclination to assist in reducing the wait time whatsoever."
• "I’ve been here a few times and it’s astounding how little the staff know and care."
• "Can’t quite believe the lack of customer service in this store..."
• "Not a good experience, though Halfords is a good company but service was too poor."
• "The worst service I've ever seen, no competence or knowledge about the item being sold."
• "Awful customer services. Needed a child's car seat desperately due to having a new car. No help whatsoever."

Product Availability and Store Policy

Pros:

• "I was able to buy additional accessories in store of which there was plenty of choice and availability."
• "Great shop purchasing things related to car, accessories, motor parts, car washing products."
• "This is my go to store, I have always received great service and the staff have always been able to help me with any issues."
• "A typical Halfords with most things that you would need for your car and bike."
• "Amazing store, Great variety, Super Helpful staff."
• "Always first place to visit if I need something. Will normally use click and collect, but will go there as 9/10 times they have what I need at reasonable prices."
• "I just like the fact that I have always found more than what I was looking for at Halfords."

Cons:

• "Terrible policy of not ordering parts required for known scheduled work until the day before."
• "Don't trust their online systems, went to this one rather than one more local because it showed stock of something I need and needed to check for sizing.. however once there I was advised they haven't had them for months."
• "Personally, I think it's a stock-farce - they don't have the items in stock, and then feed you some bull."
• "Got to be the worst retail store I've ever had the misfortune to do business with not only are the staff in the bike department ignorant and unhelpful when you're there."
• "We went in today for a part for my bike, it stated on the website that you had plenty in stock but after 30 minutes wait the male assistant couldn’t find it."
• "Halfords policy of not ordering parts until the day before resulted in my Saturday booking being cancelled, BY EMAIL!, 15mins before I was due to drop off my vehicle as they couldn't get the parts delivered in time."
• "Tried to buy a jump starter online; my order was accepted, only to find they later cancelled it."

Store Experience

Pros:

• "A good team that worked well with no drama and plenty of smiles and good nature."
• "By far the best customer service, I personally buy and repair my bikes here."
• "One of the better stores most are ok but in under the present situation I think Luton store had everything under control from the time I entered the store till the time I left. 1st class service."
• "The store was clean, the staff friendly and everything was easy to find."
• "Staff were super friendly! Been to Halfords store Luton for many years and always have a great experience there."
• "I would like to acknowledge how fabulous luton Halfords customer service was today."
• "Great guys at the Luton store. Excellent customer services, very professional, thank you Tom and Paul."

Cons:

• "Zero stars if I could!! Terrible"
• "I’ve been waiting for nearly 3 months for my broken bike to be sorted."
• "Understaffed, Understocked, Unhelpful."
• "He shock his head and said no not today no time come back on Friday."
• "An absolute joke of a place to get hold of!"
• "The worst service I've ever seen, no competence or knowledge about the item being sold."
• "It’s astounding how little the staff know and care."