Halfords - Sunbury-on-Thames Reviews Summary

Customer Service

Pros:

• "Amazing service every time from these guys especially Hendrix and Anthony, they go above and beyond."
• "Austin in bike section was very knowledgeable and helpful & Millie Deputy Manager was extremely polite & efficient."
• "Anthony and Jon at Halfords Sunbury Cross a massive planet size THANK YOU!!!! Also for the lady who so politely converse with us, whilst waiting at the till."
• "Staff were friendly and helpful. Found the items I needed easily and they were half price!"
• "Staff were friendly, helpful and informative."
• "Ryan, Emma and Trevor all went out of their way to sort our new bike purchases and gave us all the information to make an informed decision."
• "Very efficient. Helpful and informed lady in the shop and the the man who worked on the car was thorough, friendly and courteous."

Cons:

• "Visited halfords Sunbury on Thames today time 13:41 couldn't made a purchase on what I wanted because they didn't had change. Been told they had only 20£ in the till."
• "Neil at Sunbury Cross store promised me he would take my bike after walking over an hour refused to take bike I then had to walk the bike back home as bike wasn't booked in!!!"
• "Social distancing needs some approval - as having the checkout by the entrance makes this impossible to get in and out of the store easily when people are by the checkout."
• "Very poor service. Had to make 3 visits to collect a click and collect order after receiving confirmation message."
• "Customer services are about a useful as a chocolate teapot and just tell lies to make you go away, staff in store are not trained to help with issues and everyone just passing the blame."
• "Waited an hour for a pre-booked battery replacement. Staff did not show up and manager then said battery could only be replaced by a garage."
• "Extremely unhelpful staff in this store. I would not recommend anyone going there and expect any service."

Product & Service Quality

Pros:

• "Just had rear wheel on my Carrera repaired by Hendrix at Sunbury Halfords. Even though I walked in to get the repair done without prior booking he replaced snapped spoke in no time."
• "Have been in here loads of times to get stuff for my car oil, windscreen wash, etc, went in today after fitting a stereo myself and it seemed a bit loose in the fitting, the guy helped me out and had it sorted within a couple of minutes, couldn't of been a nicer guy and didn't charge me a penny for it."
• "We bought 2 Bikes from Sunbury-on-Thames after a small research due to limited time. We are so happy about the bikes till this moment."
• "Absolutely outstanding service. My technician was a chap called Hendrix and I have to say I couldn't fault him on any aspect of what he did."
• "First class service from start to finish."
• "What a lovely team, I don’t think I’ve been to a Halfords where the team is super helpful, knowledgeable and professional."
• "Really helpful friendly staff and my favourite Halfords branch."

Cons:

• "Overpriced products that can be purchased online 1000% cheaper."
• "Manager quite rude. Returned LED side light bulbs several times as they repeatedly failed between 1 and 8 days."
• "Recently purchased a Carrera kraken mountain bike was going to build myself as previous bad experience with scratches from Staines branch."
• "The wobbly rear wheel was fixed and bike rides well with bronze service."
• "Promised text notification when purchase available did not arrive, phoned branch and staff disinterested in checking stock."
• "Booked a repair, the machine was broken (2 days earlier) but they didn’t bother to call me."
• "I paid extra online for a new bike to be built. Received a timed appointment and arrived on time. They said they hadn’t made up the bike yet ‘we’re very busy’."

Staff Competence

Pros:

• "Every visit at the Sunbury's store I got the full attention of the staff and got always the product or advice I needed even when I popped in without an appointment. Staff polite and competent."
• "He dealt with me in a friendly professional manner, fitted my rear mudguard and gave good advice on the D-lock."
• "Lucie, the store manager, along with Paige were very helpful and were the only ones able to refund an incorrect click and collect order."
• "Stuart one of the technicians sorted out the problem very easily.and quickly."
• "My MOT had ran out on my car though it was perfectly working shipshape. I took my car to Feltham halfords seeing £30 MOT and interim services total coming up to £139 after £34.85 discount advertised on their webpage."
• "It was a very nice and friendly experience. Neil was very helpful and professional."
• "Anthony was a star.. very helpful and cheerful .. great banter, great ambassador for Halfords.. knew his stuff and solved my wiper problem with no hassle and great service."