Halfords - Hayes Reviews Summary

Customer Service

Pros:

• "Thank you for the super customer service."
• "Went to Halfords Hayes this morning for a bike puncture to be repaired and received great service from start to finish."
• "I went to the bike department of Halford, Hayes store today at 12.55 and was served by a lovely gentlemen who gave outstanding service to me and my sister when we were collecting a bike."
• "Sam at Hayes Halfords was a huge help yesterday!"
• "Walked in and was quickly greeted by a lovely female member of staff who listened to my needs, found the item and got a helpful man to fix it in the car all in less than 10mins and for a great price!"
• "Zeeshan at the Hayes Branch was soooo helpful! He changed my lightbulb so quick and effortlessly."
• "An excellent service with Michelle today, very efficient and knowledgeable."

Cons:

• "Both staff members were extremely rude."
• "Very unhelpful. I took my scooter to have a puncture fixed."
• "Very bad experience at Hayes centre."
• "Not even worth the one star- absolutely shocking, get all the way there to be told the bicycle technician guy is on holiday."
• "An absolute horrible bunch of people who are just incredibly stubborn and disrespectful."
• "Really rude staff, only one lady was a bit helpful."
• "Complete unreliable staff, would never go to this Halfords ever again and utterly do not recommend anyone else to visit this place."

Product Availability and Quality

Pros:

• "Dropped my bike off at the Hayes Store for a fluid change for my hydraulic brakes and a new chain to be fitted, brakes were done to a very high standard."
• "They also sell bicycles and parts as well for a reasonable price, good deals, free parking, spacious place and friendly staff."
• "We went there to buy a bike because their bikes are the best and in addition they provide after sale service at reasonable price."
• "One of the notable highlights of Halfords-Hayes is the diverse selection of car polishing products available."
• "Offers a good service and they have a great variety for your automobile from hand tools to cleaning gear and dash cams, satNav."
• "Inside shop is decent, stocked well and you can pretty much find what you need."
• "Looking into getting a windscreen wiper, the iPad search tool said no stock available for all makes of wiper, asked staff for help, their computer said available, and plenty and staff knew where on rack."

Cons:

• "Don't waste your time, their so called experts cannot even change the Bulk wasted my 1.5hr refitted back and refunded."
• "Brakes are not adjusted, levers pull all the way back to handles, gears poorly set, chain not lubricated."
• "He then tells me it's the wrong wipers despite putting my reg into the website and them matching me with the so-called correct wipers."
• "Gave them 7 days and came back to find the bike in their store room not even done."
• "No bikes in stock of the size that was recommended by staff for my 13 year old son."
• "If you buy a Halfords brand item and you need parts for it after a while, like the pressure washer lance from their own brand, you can't buy any."
• "Absolutely useless, needed a new hanger because my derailleur snapped off which they said for weeks that it should arrive soon."

Store Experience

Pros:

• "Well a pleasant trip to Halfords social distancing in place and staff were knowledgeable of their products and advised well on what I needed."
• "They were very COVID-19 aware, so I felt very safe."
• "A very good experience all the staff were helpful during Covid staff ensured that the customers safety was prioritised and that their visit to the store was made a pleasant experience."
• "Warm friendly staff, social distancing was adhered to, got my bikes fitted by a friendly staff, please ask for Haj whenever you visit."
• "Everyone was so polite and helpful, made my trip actually really pleasant!"
• "The staff members I encountered during my visit were not only friendly but also highly knowledgeable."
• "Fantastic service from the team at Halfords Hayes this morning."

Cons:

• "The store looked like it was looted. The paint section is graffiti central on the floor."
• "Will never ever buy anything from them again."
• "It’s been a while since I have visited this Halfords, and I lost say the retail park there is a little worse for ware!"
• "Same queue for cycle repair, click and collect and in-store purchases making people to stay in the same area for at least 30 minutes risking potential covid spread."
• "I walked in the Hayes store and a young Asian employee was sitting on a chair browsing his mobile phone, I didn't get a greeting or asked what I needed."
• "This is a really poor run Halfords."
• "Went in to Halfords in Hayes yesterday saw only free staff members no customer service."