The Bell Inn Reviews Summary

Category: Inn

Address: Horndon on the Hill, High Rd, Horndon on the Hill, Stanford-le-Hope SS17 8LD, United Kingdom

Phone: +441375642463

Rating: 4.6
based on 162 reviews.

Service

Pros:

  • "Service was efficient and staff were attentive and polite."
  • "Staff were incredibly friendly, attentive but not intrusive."
  • "Staff are friendly and very professional."
  • "Great service, well organised, felt totally safe and at ease."
  • "The service was great too."
  • "Both the meal and service were exceptional."
  • "The staff were efficient & friendly."

Cons:

  • "Meals were not up to their usual standard."
  • "I stood at the bar for 10 minutes without any service."
  • "Poor service this evening."
  • "Unfortunately it can get very noisy in the bar: when people have had a drink or 2 they always start shouting."
  • "Sadly meant a long time between courses."
  • "Dismissed by the unusually surly and abrupt waiting staff."
  • "The waiting staff had no personality and displayed no idea of customer service."

Food Quality

Pros:

  • "Had a deliciously beautiful lunch here yesterday. Food was gorgeously presented and tasted better than it looked."
  • "The food was very tasty."
  • "The lamb kofta & smoked salmon & cream cheese bagel bar snacks were very tasty & reasonably priced."
  • "The food served was not only beautifully presented but also of exceptional quality."
  • "The food was amazing."
  • "The menu is inventive, the food is incredible."
  • "The starters were excellent."

Cons:

  • "For both of us to have a decent breakfast it would have cost over £40 shocking."
  • "Plates packed with cartoon sized Yorkshire puddings and swimming in a gravy that was very tasteless."
  • "The two slices of pork were so thin I thought it was bacon."
  • "The dessert was a bit of a let down (the chocolate mousse didn't taste of chocolate)."
  • "The haddock was about half the size of that at my local fish ‘n chip shop, presented on some oily sauce so the batter was very soggy."
  • "The scotch eggs looked amazing but very sickly very greasy and really didn’t think the sausage meat was cooked properly."
  • "The halibut was a little overdone."

Accommodation

Pros:

  • "Our room was a generous size, the bed was enormous, with soft mattress and pillows."
  • "The room....sleigh bed, exposed ancient beams, ghost story and Tudor execution in the yard all tick the historical boxes it wasn't just a room set in the past."
  • "Lovely clean rooms, spacious walking shower with tea coffee etc supplied."
  • "The room was spotless and the bathroom was very luxurious."
  • "The room was beautiful as well."
  • "Rooms great, lovely comfortable large bed in good sized room."
  • "The rooms are always well presented, fresh and spotless."

Cons:

  • "The dining room looked unkempt, tired and very uninviting."
  • "One very small wardrobe which was not tall enough in height to hang a dress which left them crumpled."
  • "First night cost was £95 the 2nd night in the same room cost £160.00!!"
  • "Hardly any plug sockets."
  • "It was an unpleasant surprise to find that a previous customer’s under garments that had been left in one of the drawers and not removed when the room had been prepared for us."
  • "The room and bathroom themselves were lovely but were positioned on the ground floor and overlooked the road where we had pedestrians’ heads bobbing past the window every so often."
  • "Shower left water all over the floor which made it very slippery and dangerous."

Atmosphere

Pros:

  • "Fantastic atmosphere."
  • "The building is full of character and each room has be renovated to a modern standard."
  • "There is a good atmosphere about this place and it shows in the happy staff."
  • "Atmosphere very pleasant."
  • "Lovely atmosphere within side the pub and restaurant."
  • "The atmosphere is quiet but welcoming most days."
  • "Memorable family Sunday lunch."

Cons:

  • "It was far too noisy in there with two large tables booked on the same evening."
  • "Went for Sunday lunch and was really disappointed."
  • "Entertained by family with four children next table one playing a phone, console very loudly."
  • "Asked for a high chair for our grandchild & it was not clean."
  • "The place looked lovely but there wasn't a place to stand let alone sit down."
  • "Unfortunately my room had the extraction pipe from the kitchen fixed to the outside wall so at 6.30 I was woken up and there was no way I could go back to sleep with the noise."
  • "They were pre-occupied with a 'Gin Festival' at Ostlers Restaurant next door."

Value

Pros:

  • "The lamb kofta & smoked salmon & cream cheese bagel bar snacks were very tasty & reasonably priced."
  • "Very reasonably priced for the quality and standard provided."
  • "Meals are a little more expensive than most local pubs or restaurants but WELL WORTH the money."
  • "Great value for the quality of food on offer."
  • "Prices good, (dependant on your budget of course) ie £43 evening meal 3 courses, 1 alcoholic drink and pot of tea. I think this is excellent value for such a top class evening."
  • "It's excellent food, if you can afford the experience."
  • "Very friendly and helpful, excellent value for money given the lovely standard of accommodation."

Cons:

  • "A nice 10 pound mark up if you want to drink the wine in their establishment rather than take it home."
  • "Bill for two came to £110 not including tip."
  • "For both of us to have a decent breakfast it would have cost over £40 shocking."
  • "First night cost was £95 the 2nd night in the same room cost £160.00!!"
  • "They even charge 3 pounds to have something off the bar menu if you choose to eat it in the restaurant."
  • "Who puts ground nuts on a Creme Brulee as a glaze and then Does NOT ask if anyone has a nut allergy.... Be careful people."
  • "Overpriced and really unhelpful."

Thanks! Your review is awaiting moderation.