The Fun Drum - Soft Play, Tiny Town and Nerf Arena, Why Not Book A Child's Birthday Party Reviews Summary

Refurbishment and Facilities

Pros:

• "The new refurbishment is absolutely amazing!"
• "Fantastic since the do up!!"
• "The new innovation in the last month of the extra under 6 play area is very popular and really great for young minds."
• "Visited here for the 1st time since the make over. The new layout is great."
• "Done a fab job on the refurbishment."
• "We were very impressed with the refurbishment and the new areas added."
• "The transformation is unbelievable and absolutely amazing."

Cons:

• "Fun drum is now looking a bit tired and run down."
• "Bit run down, not that imaginative in the set up, needs a good clean (the dust is so thick on top of the tube slide you could roll it up and use it for carpet)."
• "The soft play is in need of a huge make over, tape covering so many areas."
• "Play areas desperately in need of TLC / refit, everything looked worn and most play cushions ripped."
• "Everything looked like it could do with a good clean."
• "Equipment is worn, place smells like a greasy spoons."

Staff and Customer Service

Pros:

• "Everyone was so welcoming and couldn’t do enough to accommodate you with everything you needed."
• "All staff were friendly and approachable."
• "A* Took my grandson there yesterday, staff friendly and welcoming."
• "Staff nice and helpful."
• "Staff are friendly and food was nice.. venue is nice and clean too."
• "Staff are so lovely and polite and helpful!"
• "The staff are wonderful and the soft play area for toddlers is fantastic."

Cons:

• "Wouldn’t recommend, staff are really rude. Poor customer service and poor attitude."
• "No heating, (ran out of oil 2 days ago apparently) screwed up our party booking and no proper apology for either, attitude of Denise the ‘manager’ was disgusting."
• "Was disappointed after horrible encounter one particular RUDE member of staff to me & my child with learning disability."
• "Staff didn't have a clue what they were doing."
• "Just left with my daughter and won’t be returning the 'man'... who is the cook has severe anger issues he was yelling and swearing at the staff."
• "Service a bit slow and one female member of staff who has awful customer service skills: judgemental, unhelpful and rude."
• "The owners attitude STINKS. Rude and abrupt!"

Value and Pricing

Pros:

• "Free parking, affordable, kids have fun."
• "Fabulous for free entry during term time."
• "Prices are pretty reasonable and the kids really enjoyed it."
• "Kids are 5 pound each which I thought was good as it includes meal dessert and a drink."
• "Food could be a bit better, but very reasonably priced, and better quality than most other play barns."
• "Good value all inclusive meal & entrance ticket."
• "Great little place to just let the kids have fun reasonably priced especially if you get the kids meal deal."

Cons:

• "Really disappointed. We drove over 30 minutes to try the place out with our 13 month old and to have some lunch."
• "Food and drinks pricey."
• "The food is extortionate, there's also a sign saying no external food and drink."
• "Food and drinks are ridiculously expensive."
• "The price to get in is more expensive than most other soft plays, you also have to pay for adults and also for 0-23 months."
• "It is very over priced it is the only place I have been to that charges mum's to go in and the coffee was weak not worth the £2.85."
• "Thought £8 was steep for one child of 7 and an adult."

Cleanliness and Maintenance

Pros:

• "It was clean, tidy and offered much fun."
• "Looks cleaner than any soft play I’ve ever been to!"
• "It's also really clean."
• "Very clean and disinfected between hours of play."
• "Importantly - the place was spotless, the staff all lovely."
• "Staff were keeping areas clean and tidy during the session and wiping down the toys and tables."
• "The space was very clean and we had our own table allocated which was great."

Cons:

• "Place is absolutely filthy there is no one monitoring the older children to stop them entering the under 3s area which resulted in the toddlers being pushed out of the area due to older kids building with the soft shapes."
• "Toilets were not nice, tables were dirty even though place was almost empty."
• "Toilets could be cleaner and eating area for parties very small without sitting area for parents."
• "Extremely cold (0 degrees, no heating and no refund), pushy sales and rude staff."