Big Sky Soft Play and Party Venue Reviews Summary

Staff and Service

Pros:

• "We were greeted by our party host Lewis who went above and beyond my expectations!"
• "Huge thank you to Paige and Pippa our party hosts."
• "Very kind and helpful staff."
• "All staff were friendly and cheerful."
• "Special shout out to Lewis for working so hard to make the day memorable for the children."
• "The cafe staff were fantastic; Friendly, attentive and chatty."
• "Staff always go above and beyond to make our time here lovely!"

Cons:

• "Arriving there was food and rubbish on every spare table."
• "Very cold on arrival. Lots of signs lying around, one fell on a kid."
• "Staff are rude and no supervision on trampolines etc."
• "Would give zero stars if possible. DO NOT EAT AT THIS PLACE!!"
• "Staff was very rude!"
• "Health and safety issues, workers drilling and banging in the soft area for under 4."
• "Lots of miserable looking staff either floating around aimlessly or huddled in groups giggling to each other."

Facilities and Cleanliness

Pros:

• "The place was lovely and clean."
• "The play equipment is great and there is something for all age ranges."
• "It is one the the cleanest soft play centres in the area."
• "Can i see my child more or less everywhere from the comfort of my seat/table? YES"
• "The equipment is clean, the play areas are clean."
• "Very clean, lots to do."
• "The toilets could do with a little bit of TLC but apart from that, everything else was great."

Cons:

• "The place had a bit of a tired look and some areas were rather dirty."
• "Generally it’s quite run down and dirty though, 2 out of the 3 female toilets are out of order."
• "The baby changing room was clean however was a bit smelly as the nappy bin had no lid."
• "One down thing was that the toilets were a bit dirty but apart from that everything was on point."
• "For adults who wait and watch the children chairs are very uncomfortable, tables most often dirty."
• "Everything is just becoming really dated and seems to be some new employee who is like the sock police and a little bit of a jobsworth which sort of ruined the atmosphere."
• "The restroom may need some refurbishing."

Food and Pricing

Pros:

• "Plenty for the kids to do. Food is ok and there is a good selection that is reasonably priced."
• "All of it was so nice and well made from the coffee to the burgers."
• "The kids party food was really nice."
• "The food was tasty and great portions and the free Halloween face painting went down a treat too!"
• "The food was LOVELY hot and tasty."
• "We regularly have food here too and the price is great for the quality of food."
• "The food is a lot better than all the other soft plays I’ve been too."

Cons:

• "My only issues is lack of vegan food or even knowledge of what vegan is from the staff."
• "But it is expensive for what it is, and the food tastes like rubber, my 7 year old was not impressed."
• "The beverages are quite pricey."
• "The entry price doesn't include any drinks, or food."
• "The prepared food such as fish fingers, chicken nuggets and fries are appalling."
• "Food a little expensive and nothing special."
• "Food wasn't great we had to send a lunch back as it was inedible."