Address: 32 Harborne Rd, Birmingham, B15 3AF, United Kingdom
Phone: +441215160756
Rating: 3.9
based on 112 reviews.
Customer Service
Pros:
"The staff were friendly and helpful especially the manager there was great at giving me advice and making me feel very welcome!!"
"Amy on the front desk was so nice to me."
"Susan from Harborne Road Clinic has made me feel very welcoming at this clinic and also makes me feel at ease during my appointments."
"I attended for my appointment after being booked by practice manager who was very helpful."
"The staff have been warm yet professional, the environment extremely clean and clinical."
"Nice clean clinic, lovely staff, very professional and knowledgeable."
"The staff were very warm, friendly and reassuring as I was very nervous."
Cons:
"Management is a disgrace as they don't care."
"The call centre for this place is awful- lack of communication."
"Was told the free consultation is for light skin types only."
"They just took my money and had no sense of responsibility for even fulfilling the service let alone helping me achieve my desired results."
"No consideration for their clients. Avoid."
"I’ve sent two emails to arrange a phone call, and heard nothing back."
"I am so disappointed with the way I have been dealt with and reading some of the other reviews, I understand that other customers have been let down the same way I have and I relate to their dismay."
Treatment Experience
Pros:
"The lady who did mine was soo lovely and talked me through each of the elements to the treatment."
"The procedure itself only took a few minutes and I am very pleased with the initial results."
"I found this clinic professional and hygienic."
"She put my mind at ease, and was brilliant with giving me the treatment."
"I am so happy with his work which has given me a great confidence booster."
"I saw a very skilled Dr who did a great treatment."
"The staff at the reception were super friendly and kindly looked after our baby while we had treatments."
Cons:
"Been having laser for many years. Waste of money on asian skin, as hair comes back the same."
"One of the staff asked me rather loudly: 'Is it your face you're having done!' I didn't really want that to be public knowledge."
"Hair kept on coming back, no reduction and hair did not get thin."
"Pat was not really following my words what I wanted to be done and what settings I usually go for she kept saying I know what am doing."
"Useless !!!! They take thousands of your money m they treat your acne and once u stop, it comes back a thousand folds!"
"The laser tattoo removal sessions were painful, but not too much so."
"So basically I just paid £150 for a 5 minute consultation with a “doctor” who said there’s nothing he can do about my scar."
Value and Cost
Pros:
"I was also recommended some good quality skincare products to use at home which have also made a huge difference to my skin."
"Highly recommend this clinic."
"I would have continued my treatments if the cost was more affordable as the initial package was a reduced price."
"I am so impressed by the clinical excellence of skin, and the professionalism, and care of the staff."
"I was given enough time on each of the consultations to discuss the treatments in detail."
"Overall, the clinic is very clean and welcoming."
"The results are outstanding. I've seen a huge reduction in wrinkles on my forehead and frown line."
Cons:
"I had a 5 min consultation, 20 min max and the price for the procedure was over £3,000!"
"Totally unacceptable experience from a reputable company. Save your money and go somewhere where they actually care about the customer!"
"I would NOT recommend for anyone and think they need to rethink their costing."
"I feel I have been conned of £165. The consultation I had was not worth that amount what so ever."
"Disappointed spent hundreds of pounds no results - they lost my file."
"Their customer service is appalling and their staff are clearly incompetent as they aren't aware of which medication is sold in the country."
"Considering the price you have to play at this clinic would not recommend."
Appointment and Scheduling
Pros:
"If you could only see the lovely girls working here you would understand! Not only are they excellent in their services but I had messed up the date of my appointment and they immediately managed their schedule to help me out!"
"Everyone is really helpful and friendly."
"I have had a total of 5 treatments here over the past 3 years and the experience I have received from every member of staff has been exceptional."
"I would highly recommend Sally as she always puts you at ease and explains everything very clearly."
"I’ve been to other skin clinics but harborne road is by far the best."
"My appointments are always to time and the staff are very friendly."
"The place was very clean and my clinician Leanne was brilliant."