"The toilets where very clean as where the play area."
"Brilliant place for kids to play, staff are friendly and always smiling, place was clean and staff seemed to be on top of cleaning, COVID restrictions was in place."
"Very clean and friendly was not busy so children could play easily, staff keeping onto of covid cleaning."
"It’s very nice place and clean months s go was disgusting but now you can see everything change, the new owners are following the rules, the staff are clean all the time with vacuum, the tables the toilets, the baby area is nice clean and safe."
"Very clean, I was comfortable enough to bring my children with all this covid stuff going on, staff was very helpful and helped with any concerns that I had."
"Took my grandkids today and was pleasantly surprised how clean it was."
"It's very clean."
Cons:
"First time here and probably the last. Staff was friendly but the place was extremely dirty."
"Not to say about how dirty was the toilet."
"Party room was disgusting, really dirty, especially the tables clothes."
"I would never recommend this place very dirty the floor is sticky."
"Unclean. Big clumps of hair EVERYWHERE!"
"The place is pretty filthy and is clearly not routinely cleaned before each opening."
"Filthy floors, filthy toilets, awful service from staff."
Staff and Service
Pros:
"Also the staff were very friendly and willing to help."
"The staff on hand are always very helpful."
"The staff were friendly, polite and professional."
"Thank-you to the ladies for being so attentive to the party."
"The staff were polite, friendly and professional."
"The staff was so welcoming and inviting."
"All the staff were fantastic and Tilly formed great bonds with them all."
Cons:
"Staff spent much of their time starting at their phones."
"Staff should be supervising."
"I found the staff to be quite rude at times."
"Staff didn't smile."
"The staff were lazy."
"Staff with bad attitude and avoid the food at all costs."
"Staff were sat at the bottom of the slide which is were I’m presuming they were told to supervise and were on their mobile phone."
Facilities and Equipment
Pros:
"Very large play area, my kids love it here."
"The facilities are vast and the atmosphere is great for kids."
"Great place for toddlers and young kids to play and quite secured."
"For the tinier tots, there's a dedicated baby area where they can play safely, and lots of climbing areas to keep the little explorers engaged."
"The softplay equipment is really good and they have some really good slides."
"Nice open and large softplay area."
"With big slides, including a 'hold onto your hat' fast one, your little adventurers are in for a thrilling ride."
Cons:
"More expensive than other play centres and not much fun for toddlers."
"Also a lot of stuff is out of order."
"No gate on drop slide. I have an almost 3 yr old who can run up the playframe."
"Sometimes the food is hit and miss occasionally I have had mouldy food."
"There is a Yellow slide that makes zero sense to me. It is a little worrisome as kids can easily get hurt."
"The toddler play area was wet due to water coming from the ceiling."
"The baby area is very small (little more than a big ball pit)."
Value and Pricing
Pros:
"The charges are quite nominal considering the inflation."
"And speaking of prices, they won't leave you feeling like you've fallen off the wall; they're quite reasonable."
"Even the food is very affordable."
"Only £3.95 cheap compared to other places."
Cons:
"£15.85 for a 1 year old and two 2 year olds..That was only the entry price..what a rip off..."
"They don't put heating on it was very cold last time when I went there oh and also couldn't understand why they increased tickets price!!! Not happy at all."
"Food cost 4.50 for a plat of un cooked chips and 1 sausage, i ordered 3 of theses with drinks came up to 20 pounds!"
"Went to a party that really was not worth the £300 that was paid, party host didn't speak to any of the children at all."
"Misleading prices, son charged over 5s price despite being 4."
"I think the drinks are quite over priced for what you get."
Food and Beverages
Pros:
"The food was nice."
"Plus, they serve food, so you won't go tumbling down the hunger hill."
"Not expensive and decent food available too."
Cons:
"Wanted to order food and the only things available were beans and chips."
"The food was also disgusting and not cooked properly."
"Sometimes the food is hit and miss occasionally I have had mouldy food."
"Food wait ages over one hour for some fried nuggets n chips! And still came with the veg missing!"
"Staff with bad attitude and avoid the food at all costs."
"It took 45 minutes for the food to arrive."
"Waited 40 minutes for a child's cheese sandwich (there was 6 people in the building)."