Freestyle Trampoline Park, Soft Play and Inflatable Reviews Summary

Party Experience

Pros:

• "The party bags included were also quite good!"
• "My son has just had his 9th birthday party at Freestyle and we had the best time."
• "The kids all enjoyed themselves and the food was great!"
• "We had my sons birthday party here and it was amazing!"
• "Had my sons 9th birthday party here, was fantastic took away all the stress that comes with the “usual kids party”… free drinks for the children."
• "Had my son's 9th birthday party here. We had the platinum package for 13 children. It was well worth the hassle free party."
• "Had party for my daughter fabulous staff and hassle stress free party, food was amazing."
• "Had a really good experience when my friends and I came here the other day."

Cons:

• "from my pov it wasn’t great. It was far too busy with not enough staff, it was dirty from the toilets to the seating areas, the staff looked fed up and unapproachable."
• "When we eventually got a party table we was then only told then we had 45 minutes on this table and got kicked off after this."
• "I was absolutely disgusted with how we was treated here went to order food only to be left standing at the counter for nearly 10 minutes."
• "My daughter was at a party, she had a great time, the only disapointment was that the kids bounced for an hour, then ate party food, but they didn't know that they then couldn't go back on the trampolines for the remainder of the party time."
• "Worst place to book kids party, you turn up no tables even to put unlimited drinks !!!"
• "VERY BAD SERVICE!! one of the child on Birthday party got sick and staff including one of the manager refused to clean it."
• "I think it is absoultely rubbish, the staff here are 110% not as good as i-Jump."
• "Rather annoyed that they charge more for the toddler session (2 hours only) because it's school holidays!!"

Staff and Customer Service

Pros:

• "All the staff are very friendly and polite."
• "Staff are friendly and helpful. Resolved a small issue fairly and listened to me provided a free drink as an apology."
• "The staff were super helpful when we talked to them over the phone and made sure we knew all of the details."
• "A huge shoutout to the girls on FOH they were amazing during our recent visit, we will see you again next week!!"
• "Leanne and Mia have been great on the reception, friendly faces and so kind x"
• "The staff are ALL incredibly helpful, welcoming and obviously happy in what they do."
• "Leanne served me twice today in the cafe, she was wonderful! So friendly with my son paying by his bank card and was the most friendly."
• "Fantastic experience. Took the grandchildren on a very stormy day. Couldn't have chosen a better place. Learned behind the counter was exceptionally helpful"

Cons:

• "I was disappointed with the whole experience, especially when you pay a lot of money for it and you leave wishing you’d gone elsewhere."
• "Poor management."
• "Boss was calm but didn't seem to care if I'm honest."
• "The manager was not sympathetic at all."
• "Appalling service and attitude" DO NOT RECOMMEND FOR CHILDREN UNDER 15 or for PARENT WANTING WIFI WHILE THE CHILDREN PLAY", uncensored streamed music not fit for Minors, No Free WiFi as advertised."
• "I personally thought I'd be perfect for any role as I have experience in health and safety and strict hygine rules."
• "Staff smoking at open door. Whole place smelled like a 1980s taproom."
• "Staff very friendly, they assisted me on the phone about information on opening times and road information !! the kitchen and bar staff were very kind one of them wanted to keep my sandwich warm due to a misunderstanding at the till because of me"

Facilities and Cleanliness

Pros:

• "Great variety of food provided, such a clean and well managed area."
• "It’s clean, well-maintained, and the staff are vigilant and friendly, ensuring a safe environment for kids."
• "Really good facilities and great staff, and the icing on the cake was staff singing happy birthday to my daughter."
• "The soft play is fab for the little ones to take some respite in from the trampolines."
• "They had pizza, chips and nuggets (the usual party food buffet) and it arrived really hot which is a massive positive for me."
• "Great food in the cafe and very reasonably priced."
• "Travelled over from Derbyshire and was really impressed. A huge amazing /safe play area for children with a some super steep slides! Food is a bargain. Spacious and very clean."
• "The park is always clean, the staff are a huge help and the atmosphere is amazing!"

Cons:

• "Really disappointed visit here often all the time and like others said do anything they can to scam you."
• "Great place for toddlers to play, lots of toys, shame the batteries are never replaced in the electronic toys."
• "The visit was as a guest to a birthday party but im sure further visits will be made in the future"
• "However gaining entry and signing in was a nightmare - there were people everywhere, queuing in all directions with no support from staff."
• "There needs to be more effort in cleaning tables as well. Overall though, a great afternoons fun"
• "I visited this place today and unfortunately all tables in eating area has been full of rubbish after previous visitors."
• "I wouldn't go back until the kitchen ventilation is sorted as it gets into your clothes."
• "I bring my son here every other week and he absolutely loves it. There's so much space and different things for him to do."