BLANC South Kensington Reviews Summary

Alteration Services

Pros:

• "Joseph did a fabulous job on the alterations for my wedding dress - it now fits me perfectly and feels so comfortable but elegant."
• "Joseph is a genius with a needle and thread! He altered my wedding dress for The Mews Bridal, and did an incredible job."
• "Joseph altered my wedding dress at Mews Bridal and did a perfect job first time - it now fits like a glove."
• "Joseph did an amazing job of my wedding dress alterations. He got exactly what I wanted, made recommendations on how to get it looking its best and it ended up fitting perfectly."
• "Joseph is someone you can trust to make you look and feel like a queen in your wedding dress - 100% recommend him to help with any alterations you need!"

Cons:

• "The skirt ended up being a little looser than I had wanted on the day."
• "I was nervous he might not understand quite how I wanted it to sit at the waist, but he really listened and got it exactly right."

Dry Cleaning Services

Pros:

• "My clothes always come back looking fresh and well-cared for."
• "After 4 weeks finally the jacket was ready for collection."
• "The overall experience at Blanc Dry Cleaners was top-notch. The establishment itself was clean, well-organized, and elegant."

Cons:

• "They never called so I had to call them and they assured the stain will be removed! After 4 weeks finally the jacket was ready for collection."
• "Expensive jacket destroyed with no apology or responsibility."
• "The charges were exorbitant for the low-quality cleaning and the damages caused to my clothes."
• "When I retrieved my clothes, they appeared barely touched by any cleaning process."
• "They don’t state on their website that they can’t guarantee service for anything less than a week."

Customer Service

Pros:

• "Joseph consistently goes above and beyond to ensure customer satisfaction."
• "He is clearly passionate about getting the best result for his clients!"
• "Joseph is a phenomenal tailor—he has altered several different dresses of mine as well as a scarf, each beautifully."
• "Joseph from the South Ken branch was brilliant. He did the alterations for my wedding dress. He was very kind during the fitting and listened to what I wanted and the results were great!"
• "Joseph made excellent recommendations as to how to alterate an expensive pair of designer jeans."

Cons:

• "Not sure where to start my experience with BLANC! I have sent a denim jacket with a stain and they said we will check with the team if they can remove it and we will give you a call, they never called."
• "Worst experience ever, avoid at all costs. Expensive jacket destroyed with no apology or responsibility."
• "They don’t state on their website that they can’t guarantee service for anything less than a week. It would have saved me the LONG walk from the hotel if they had."