"Took great care of my lace and silk wedding dress, which had got quite dirty over the course of our outdoor wedding."
"They removed years of dust and stains, leaving my curtains looking fresh and clean."
"They have done a fantastic job - it is so clean it looks almost new and smells very fresh."
"Used Ducane Dry Cleaners for my wedding dress. It arrived absolutely spotless."
"I am so pleased with the results, the dress is like brand new!"
"They did a fantastic job cleaning my gilet, restored it to its original good condition and also fixed the broken metal buckle for me."
"Absolutely amazed by the work done on my 3 piece wedding dress. the large skirt, slim fit dress and veil were covered in country mud post wedding in Scotland and it has come back looking brand new."
Cons:
"Avoid DuCane dry cleaners like a plague."
"Not entirely Impressed, We paid £900 to get some curtains cleaned and relined. They had been relined and cleaned but still not as fresh as we had hoped."
"Work was average as one side is longer than the other."
"The jacket feel crispy like it has been dunked in boiling oil."
"I am disappointed with the work done on my suede skirt & midi dress."
"The dye service on my leather jacket was a complete mess."
"Instead, there was a hole in the butt they had tried to stitch up but was still quite obvious."
Customer Service
Pros:
"Freddy is a gentleman with old school honesty, understanding and ever-ready to step up and gives the best service there is at this place."
"Cannot recommend them highly enough and would definitely use them again."
"Excellent, polite staff - and just a high standard of service."
"The service provided by ducane dry Cleaners is excellent and consistent ... as I use several outlets."
"I would highly recommend DUCANE."
"The staff are friendly and polite."
"What sets Ducane apart is their outstanding customer service."
Cons:
"As other reviews mentioned communication is a rather serious problem in this place, specially over the phone."
"Appalling service."
"Outrageous pricing."
"Took them over a month to do the appalling work!!!"
"Won’t be using again."
"Gave them some curtains to clean, they ruined the linings and refused to take responsibility."
"I then tried to collect my washing 4 separate times over 5 days, during the opening hours listed both on the door and on the website and every time they were closed."
Value for Money
Pros:
"They did very good job and gave me 20% discount as well."
"High quality, 1 day service, with a smile AND at fair price!"
"A great service and good value."
"Prices are very reasonable."
"The prices are pretty reasonable."
"They offer 10-20% discount on different services."
"Highly recommended !!"
Cons:
"Outrageous pricing 1 duffel bag for a service wash NOT dry clean and he wanted £60."
"The cost was £40, which was quite expensive considering when I retrieved the outfit, it had not been hemmed."
"Outrageous prices - will never go back again."
"Absolutely crazy prices - my wife thought that they were specialists in rugs, so I visited on the Underground and bought two (not particularly expensive) 200cm x 80cm rugs in for Dry Cleaning and they quoted me £75 each to clean them."
"The price of an alteration of a curtain was higher than the price of the curtain itself and it wasn’t a cheap curtain."
"They make up the pricing as they go along and quote estimates that are totally unacceptable."
"Terrible experience. Got swizzed on pricing, which was jacked up at payment for 'added VAT'."
Convenience
Pros:
"They are located near to the Richmond Station which is very convenient for me."
"They shortened them beautifully to the perfect length, ironed out all the creases and returned them to me 3 days later at a time convenient to me."
"I appreciate their quick turnaround, especially for those last-minute wardrobe emergencies."
"I also love the fact that it’s by the station it’s convenient to drop staff in the morning and pick up in the evening after work."
"Ducane Always incredibly prompt to collect and deliver."
"The team were so accommodating, picking up & dropping off my dress and in touch throughout the process."
"I highly recommend them to anyone looking for top-notch clothing care and exceptional customer service."
Cons:
"Took 3 phone calls to the shop before someone answered and to confirm service wash available."
"Specifically asked on Thursday in store that if I brought my suit in on Friday morning, it would be ready to pick up on Saturday morning – and was told this would be absolutely fine. Arrived at 7 AM on Friday, to then be told that there was no guarantee it would be done - total waste of time."
"I won’t be returning."
"AVOID, AVOID, AVOID."
"I took then back and was treated incredibly condescendingly as if I was the problem."
"The job is done satisfactorily, but the gentlemen who runs the place just makes up prices as he goes along."
"I felt the man at the counter had pulled a price and time out of the air rather than have a specific costing system."