Forest Eco Cleaners Reviews Summary

Customer Service

Pros:

• "The service they provide is very professional and very good."
• "Service is also A1 from each person I’ve dealt with."
• "The staff went above and beyond to help me when I wanted a ring engraved."
• "Very polite and friendly customer service from all individuals working there, competitive prices and offers on dry cleaning services and very helpful at mending/alterations of different items."
• "The staff are really lovely, friendly and professional."
• "The customer service at Forest Dry cleaners is second to none!"
• "I popped by Forest Eco to have a dog tag engraved and the customer service I received from Ahmed was outstanding!"

Cons:

• "The boy (tall and wearing a white hoodie) serving me was *very rude* and would not accept responsibility for the damage."
• "Person behind counter said there was miscommunication and blamed me - yet I was very, very clear that I wanted a quote for a PAIR."
• "Very rude attitude from the boy serving me."
• "I made a polite inquiry but there was no good will to address the issue."
• "I was severely 'queue-jumped' both at drop off and pick up."
• "Maybe I'm 'jumping' to conclusions, but to be safe, next time I might send my wife, who is from a similar background as the shop owners/staff, in my stead: she might get to be served first..."
• "Have had mixed experiences in the past, but trying to use a voucher made them fundamentally dishonest."

Quality of Service

Pros:

• "This one of the best dry cleaners in town by far. Especially with the new and improved eco friendly technology."
• "Ive recently had a jacket and my son's Ed Hardy shirt which I thought was unrepairable, invisibly repaired to an excellent outstanding quality, I was amazed, you cannot see the repair."
• "These Guys did a great job on the lining of my jacket and the price was amazing. Best quotes in Walthamstow."
• "Absolutely brilliant service, so good I used them 3 times in one week."
• "The work turnaround is swift, with the quality being top-tier."
• "They’ve helped me out with alterations as a bridesmaid, made a beautiful name plate for my pet and their quality is always brilliant and turn around is so quick and reliable."
• "There shoe repairs is incredible. I took 3 pairs to them now the shoes look and feel better than ever! infact they look BRAND NEW!"

Cons:

• "Didn't want to say it at first but it did feel like double standards to say the least."
• "Unfortunately, the last visit was unsatisfactory. They glued by daughter's shoe but the repair collapsed after 2.5 weeks."
• "Totally ruined my shoes!"
• "I was really cross at this shop. I was awaiting ankle surgery and limped in with shoes to repair. They told me to return next Monday after 1pm. I returned on the day specified and a sign on the door said they are closed for Eid."
• "Do not use or recommend." due to a negative experience with pricing and customer service.
• "I am certain they did this only because I used the discount voucher they sent me."

Value and Convenience

Pros:

• "Highly recommend this business & the benefits of signing up for membership with discounted rates."
• "Excellent local laundry service with friendly staff, quick turnaround times, and reliable work."
• "Support this local business and get great service at wallet friendly prices"
• "Very friendly and accommodating at short notice with great pricing across a wide range of products and services."
• "Dry cleaners who collect and drop off for no extra fee! Super convenient and a great service!"
• "Great local family run business who understand good service and good quality of cleaning. Offered a free pick-up and delivery service."
• "Also extremely affordable."

Cons:

• "Initially I was really cross at this shop. I was awaiting ankle surgery and limped in with shoes to repair. They told me to return next Monday after 1pm. I returned on the day specified and a sign on the door said they are closed for Eid."