Address: Kimberley Way, Ashford, TN24 0SD, United Kingdom
Phone: +441233895940
Rating: 4.3
based on 545 reviews.
Shopping Experience
Pros:
"Lots of designer shops to choose from including superdry, Adidas, Nike Gess, Gap, M&S."
"A large retail area loads of parking and the design is in a circle so you don't have to go back on yourself to visit the shops."
"Every Designer shop you could imagine and a few not Designer."
"The entire shopping mall is in oval shape with the centre of the mall is used for parking."
"Many many outlet stores which are ready to fulfill your fashion need and ready to make you passionate about brands."
"The selection of shops is fantastic and all my favorite brands are here including Hugo Boss and Ralph Lauren."
"A wide range of shops offering many designer brands."
Cons:
"Everything is very expensive. It is OK if there is a particular thing you want or need i.e. Sports clothing/trainers."
"Although prices are supposedly discounted I think they are way over priced for what you get."
"No bargains to be had really."
"Most shops I thought had last years stock obviously so it was really sale prices."
"There were no real discounts to be found and none of the items we really wanted."
"Some shops have same prices as shown on the websites. This means, they are not an outlet shop."
"Mostly expensive items and not discounted outlet prices."
Facilities & Accessibility
Pros:
"Seating area on the veranda with FREE phone charging station!!"
"The area is well maintained the washrooms are clean and even between rains we were able to move around since most of the place was covered."
"There is a sizeable lift to take you to the first floor."
"It has multiple car parks -so it's guaranteed even if they're really busy."
"The entire place was very clean and well managed."
"Facilities are all kept really clean and all were working and in order."
"Good access for disabled users and free parking for blue badge holders."
Cons:
"One negative- paying for parking!"
"What is shocking is that you need to pay for parking (you go there to spend money and they even charge for a parking lot)."
"The only downside was the expensive trains from Stratford."
"Parking is £1 for 4 hours."
"Parking expensive Asda over the road is free for a couple of hours and you can get your shopping at the same time."
"The parking is ridiculous, or lack of it."
"Parking is getting quite busy so come early morning for better experience."
Dining Options
Pros:
"Plenty of good eating options - nandos, comptoir, costa Nero Starbucks, wagamama."
"The food court was clean and tidy when I visited and has a range of different places to eat."
"There are cafes and good options to eat."
"We had a lovely meal in Pizza Express, again with excellent service."
"Plenty of food places here, the Wagamama being great for vegans."
"Good choice of places to eat, highly recommend pizza express and wagamama."
"We had a superb lunch at Wagamama and later hot chocolate at Lost Sheep Coffee & Kitchen."
Cons:
"Just need more choices for food."
"The food choices are very limited especially if you are looking for special diet ie Halal or vegetarian options."
"Very different to when I went years ago, they've got rid of the food court so just restaurants now."
"Not that good all high priced shops and having to pay to park a car to spend money in the shops is a liberty."
"Also very little places to eat which I find odd!"
"Nowhere near enough eateries for the volume of people and what is there, you have to queue."
"The food shops / restaurants were full to overflowing with people on long queues waiting to get food."
Customer Service
Pros:
"The staff are always friendly."
"I would like to give a huge shout out to Claire as she has helped me find the items I was looking for."
"The guest services team at Ashford Designer Outlet also deserve a special mention for their outstanding support."
"Very helpful and friendly team. Thank you for good experience."
"Staff in shops are extremely pleasant and happy to help."
"Regardless of their role, each staff member we encountered was genuinely helpful, courteous, and eager to assist."
"Guest services are excellent and easily facilitate additional requirements (Blue Badge parking - email them)."
Cons:
"Not the most pleasant shopping experience. Most of the stores we visited were understaffed and presented very poor customer service."
"Went to the perfume shop this evening around 4:30p.m. There was a group of about 3 cashiers chatting amongst themselves and not even acknowledging us walking in."
"The lady that served me quite clearly either didn't want to be there or was having a bad day."
"Not many staff in some shops so be prepared to wait to pay."
"Placed an order for two pairs of sunglasses via Shop Premium Outlets online on November 19th and never received them."
"One suggestion we have for further improving the experience for dog owners would be the provision of a small grassed area for dogs within the centre."
"I felt that the kerbs from the car park were a bit high for wheelchairs."