Spencer Morgan Reviews Summary

Quality of Service

Pros:

• "The work is immaculate and the rings a perfect fit."
• "Mr. Morgan resized and re-plated my white gold engagement ring beautifully!"
• "Service absolutely second to none."
• "The attention to detail in all their jewellery and work is phenomenal."
• "He is a talented jeweller and has fixed many a broken piece for me."
• "The service here is first class, everyone so friendly."
• "The aftercare offered is truly remarkable, we still pop in to get our rings cleaned (for free!)."

Cons:

• "Incredibly snobby don't go here."
• "The workmanship was sub par, nowhere near the quality I would expect, but by far the worst aspect was how rude the staff were. Abrupt, unwelcoming and patronising."
• "I had my engagement ring resized here. The workmanship was sub par."
• "It was all too obvious that my rings, even though carrying huge sentimental value for me were too below par to invest any time in by this retailer...."
• "He then patronisingly called me a 'clever boy' for spotting them and pointed me to several other jewellers without even asking if I'd like to take a look."
• "I would never use this jewellers again due to the poor experience."

Customer Service

Pros:

• "The ladies in the shop are incredibly helpful."
• "All the staff are very helpful and friendly. I wouldn't go anywhere else and recommend to all my friends."
• "Such lovely people, great service, good advice and inexpensive."
• "The customer service in this shop is brilliant."
• "Spencer and all his staff are very friendly and helpful."
• "The staff there were incredibly helpful and made us at ease as we were clueless!!!"
• "The staff were so helpful, and reassuring."

Cons:

• "A couple then came in to browse at wedding rings and I was abruptly dismissed."

Quality of Jewellery

Pros:

• "The quality of the jewellery is above and beyond any of the high street chains."
• "My ring is absolutely gorgeous. It was hand made for me and I can’t stop staring at it!"
• "Sell stunning and unique pieces of jewellery and fine diamonds."
• "Top quality craftsmanship! I am very impressed with the quality of the engagement ring I bought."
• "The jewellery is beautiful and customer service is exceptional."
• "The quality is superb, we're very happy with the ring."
• "The jewellery is of superb quality."