"I 100% recommend The Apple Repair Station, well worth the trek from SW6"
"It was nice to receive a notification on the repair process and they even send you photos of the inside of the computer and when they found the problem."
"Stan is understanding and extremely accommodating."
"very friendly, explained exactly what the issue was and what they were going to do to try and sort it."
"The service is very kind and trustworthy."
"These guys were really responsive and worked around my tight schedule, diagnosing and repairing my laptop within an afternoon!"
"Professional, courteous and extremely helpful."
Cons:
"horrible customer service. Extremely rude guy, probably the owner."
"Quoted me for the replacement of Macbook Pro screen and battery and said there would be a 2-day turnaround... A week later, having heard nothing, I called to chase up."
"The called was rudely answered by Stanley who TOLD us (not asked us) it was because we dropped it."
"Just a strange experience. The communication is fairly awful, they seemed reluctant to explain what they had found and what they were doing on the repair."
"Avoid, not good customer service and expensive."
"Using covid as an excuse to not repair despite the fact that I emailed them and notified them!"
"All of these 5 stars reviews are fake. Terrible service, I pay 70GBP for them to tell me i had liquid spillage...i already knew that before it took it in for diagnosis cause i spilled wine on it."
Repair Quality and Efficiency
Pros:
"Thanks to Linda and the talented team they were able to get my phone back on and create space so I was able to access all my data and back them up."
"The letter T fell off my Macbook Air keyboard - I popped in and they were really friendly, and fixed the keyboard within a couple of minutes for no charge."
"Laptop is now like new. Moral of story - don't believe Apple Store :)"
"They fixed my computer within two days for 170 pound."
"Cheap, cheerful, and high quality service."
"they sorted it all out for £85! Seriously brilliant service."
"it was fixed really quickly and at a much lower cost than the extortionate amount Apple had quoted."
Cons:
"Would have been so easy for him to take my phone from me and overcharge me for a service I didn't need."
"While they managed to repair my computer efficiently, the way they communicated with me makes it unlikely that I use them again."
"AWFUL EXPERIENCE! My Macbook Pro screen had an issue of connectivity due to an impact but they told me the clamshell had to be replaced entirely."
"They almost instantly said it was probably wouldn't be worth doing as it was so old. The laptop was 22 months old."
"Initially, they denied having my laptop."
"They apologized for the delay so decided not to leave a bad review back then. My MacBook Pro's logic board is dead again less than a year after."
"AWFUL EXPERIENCE!... I took it to an official Apple Center in India and they told me that piece was fake, it was not an original Apple screen panel."
Value for Money
Pros:
"£79 all in, with 90 days warrantee."
"It cost £180 which I thought was very reasonable considering what the other alternatives had been if I hadn't gotten a good repair."
"Not only did the APS save me hundreds of pounds, they also had a super-quick turn around."
"Amazing service and a fraction of the cost quoted at the Apple store."
"They are also able to offer you help advice not based on trying to sell you their products but based on your needs!"
"Consultation (for them locating the problem) will cost you 20£, which I think is very fair."
"Great quick repair, cheap. They charged £59 for what competitor tried to charge £540 for."
Cons:
"It wasn't cheap (I had some local competitors quote me significantly less) but then again nothing worthwhile ever is."
"They charged me £69 for the 'diagnostic' which didn't help me in the end."
"Quoted me for the replacement of Macbook Pro screen and battery and said there would be a 2-day turnaround... Then they referred to an email which had gone to my junkmail, in which they said I had been quoted in error and that the job would be an extra £154."
"Should have just purchased a new MacBook instead of spending hundreds in a repair that lasted months. Do not waste your time, do not waste your money."
"Took in a Macbook Pro with a failed battery. Battery replaced at a cost of £190."
"I was put under constant pressure to buy a solid state drive for around £300, which I didn't want or need."
"Sadly the repair was short-lived as the new battery managed to disconnect somehow."