MR Islington Reviews Summary

Customer Service

Pros:

• "Very kind, friendly and helpful. They go above and beyond to ensure you are satisfied."
• "I am kept informed throughout the process and my question promptly answered online."
• "Love these guys. They're really quick - no long Apple queues - and super friendly and helpful."
• "The staff was super helpful, run a hardware diagnostic and solved the problem within 15 minutes."
• "Been here twice for a laptop repair and the staff were always super friendly and helpful."
• "The team I spoke with both times were really helpful."
• "Very happy with customer service. Extremely helpful and courteous."

Cons:

• "Communication is non-existent, I would ring these guys everyday and receive no answer."
• "This place has extremely poor communication skills, as well as, customer service skills, over the phone, in person and online."
• "Save yourself the trouble and go straight to Apple, these guys are useless."
• "Totally disorganised! I had to wait for ages both to drop off my laptop and to pick it up."
• "Pretty useless. I brought in a laptop to diagnose because it was turning off suddenly at random times."
• "It was the worst experience I've ever had since using Apple's service."
• "It's a shame to have to write this review for a local store. But staff were short with me."

Repair Quality

Pros:

• "They fixed my phone within half an hour when it wasn’t turning on even after charging it for hours!"
• "They refused to charge me whilst fixing my issue (Macbook Pro with non-functioning screen)."
• "Booked in the same day as the problem occurred. fixed within 20 minutes at no cost (even though my Mac book warranty had run out.)"
• "Superb service from friendly staff at MR Systems. They were able to replace the shattered glass screen on my 21.5 inch Mac in 20 mins and charged a very reasonable price."
• "Great quick service! I went in to ask about getting my MacBook keys fixed, the man ran diagnostics tests and repaired the keys free of charge within about 20 minutes!"
• "They recently serviced my Macbook Pro and did £900 worth of repairs, underwritten by Apple, and no charge to me."
• "They fixed a problem with my computer's AirPort card, meaning I had no wifi, quickly and free of charge."

Cons:

• "Then they tried to bill me even though I was under warranty and had booked through Apple."
• "I told them that the (£5) keyboard and trackpad cable needed to be replaced. They said it wasn't the flex cable for the keyboard & trackpad and couldn't find the issue."
• "Problem returned within 2 hours, took it back to MR they denied ever fixing it but offered to try."
• "They quoted me £600+ even though the company has apple care."
• "Paid £700 for the repair... After i got my laptop back after they supposedly replaced the screen, it keeps crashing."
• "It took these guys 15 days for them only to tell me they had failed to obtain an unlock code."
• "Just bought a refurbished Macbook Air (around £1000) giving electric shocks while charging, after the first 14 days."

Value for Money

Pros:

• "Charges are also quite fair."
• "Not only that, they didn't charge for this. I am now a customer for life ♥️♥️♥️"
• "They had fitted a new operating system for us and reset everything, for free."
• "Got my macbook repaired completely free of charge!"
• "Most incredible is that I was not charged for the service."
• "When I asked them how much the bill was, they told me not to worry as it was just part of the initial consultation."
• "It was great to see such honesty when they could have easily charged £200+ to repair it."

Cons:

• "I might well bin it and get back what? £500?...They really think people are idiots and have hundreds pounds to throw away... Offensive."
• "Their service was extremely overpriced."
• "The repair price was as much as the new laptop."
• "Bunch of scammers, avoid at all cost!"
• "AVOID AT ALL COST!!!"
• "When I reached the shop with intention to get back my phone I was asked to pay £25 for diagnostics... Why did your employee did not tell me AT ANY POINT of our conversations in the shop and on the phone that you CHARGE £25 for that?"
• "1/5 for customers service, 1/5 for 'repair'."

Efficiency

Pros:

• "Amazing service - wouldn’t hesitate to recommend these guys."
• "Super speedy service."
• "The Apple Shop on Regent Street told me I would have to wait 3 weeks for my laptop (needed a new top case). MR fixed it in 3 days for exactly the same price."
• "Excellent service - extremely knowledgeable and great listeners who provide workable solutions to tech problems."
• "Their booking system is easy to use and their team is very knowledgeable."
• "Really excellent, swift service."
• "Communication for appointments and pickup were very clear."

Cons:

• "**edit*** Problem returned within 2 hours, took it back to MR they denied ever fixing it but offered to try."
• "I was told that they would fix my laptop within a maximum of 5 working days but I actually had to wait for 8 days to get my laptop back."
• "After dropping the device off first thing on Tuesday morning, it took them 2 days to give me the diagnosis."
• "I don't want to recommend it to anyone unless you have a lot of time."
• "Do not go here!"
• "It's a shame to have to write this review for a local store. But staff were short with me."
• "Problem returned within 2 hours, took it back to MR they denied ever fixing it but offered to try."