MR Shoreditch. Mac, iPhone and iPad repairs. Apple Authorised Service Provider in Central London, EC2 Reviews Summary
Category: Computer repair service London
Address: 3 Charlotte Rd, London, EC2A 3DH, United Kingdom
Phone: +442036277030
Rating: 4.1
based on 174 reviews.
Customer Service and Staff Attitude
Pros:
"Fantastic customer service! I came in to get my iPhone fixed expecting it to take a few days. They were able to fix the issue in 5-minutes!"
"Great service from the guys at MR Shoreditch. Especially Marcus who always was very helpful early in the morning when I came before work."
"Fast, kind, and advance service from George and Tom. They are genius from MR Shoreditch."
"Very happy and impressed with the service! I had a much better experience here than in the Apple store."
Cons:
"Would not recommend. I have rarely been spoken to so poorly by employees that are meant to be customer-facing."
"Avoid! The staff I interacted with were nice enough, if a little patronising (classic tech bro mansplaining)."
"Terrible level of service. Disinterested and dismissive."
"Awful service. Awful, smug 'take it or leave it' communication."
Quality and Speed of Repair Service
Pros:
"My laptop is running amazing months later, doing heavy Adobe and 3D stuff with no problem."
"Probably the best experience I have had with an apple-based product. They were extremely helpful not just only diagnosing the damage to my device."
"Replaced a logic board in my refurbished 2015 MBP within three days, under warranty."
"Couldn’t thank MR.shoreditch enough made an appointment on Wednesday on Friday I Recieve My new replacement dr Dre beat x earphones."
Cons:
"Took in my new iPhone for a camera repair, was told the service would be same day but ended up taking a few days."
"They couldn’t fix my device, which is fine by itself, but they also didn’t bother to update me."
"Had my phone screen replaced at this store, and the screen stopped working 2 months later."
"ACTIVELY MADE MY LAPTOP WORSE!! Took my laptop with a single column of dead pixels in the store to be looked at, they took it downstairs for 1 min, brought it back with about 20 dead pixels."
Cost and Pricing Transparency
Pros:
"The staff went out of their way to make sure I got a replacement machine before the Weekend, which was very much appreciated."
"I was quoted ~£700 to replace a keyboard on my laptop when I was able to fix the issue with a replacement key cap from eBay."
Cons:
"Had an awful experience with this computer repair service. They initially said it would cost around £800 to fix my Mac, but two weeks later, they called and doubled the quote to £1,600."
"They didn't need to see the laptop and charge me £80 to tell me they can't source the battery to repair it."
"Avoid using them if you can! Not the best experience with these guys - service is awful. While they were repairing my MacBook, they managed to put a load of scratches on the machine."
Communication and Responsiveness
Pros:
"These guys know their stuff. Spoke to Chris over the phone who perfectly diagnosed the issue."
"The staff here are rude and clueless. You’re genuinely better off using google to find a guide how to fix your items."
Cons:
"Communication was terrible and condescending as well, they would not reply to emails and have an internal system where you could log in and see the estate of your repair."
"Terrible and unprofessional service. They called me to pick up my serviced beats headphones without testing it. It didn't work."
"Dropped iPhone 6 for screen repair. No problems with repair. But I had to remove screen lock and disable find my phone. I didn't expect this so didn't have a chance to wipe phone to prevent access to my private data."