Computer Clinic Reviews Summary

Service Quality

Pros:

• "Puyan at Computer Clinic always gives excellent service, and has always managed to diagnose and successfully repair problems which have occurred on my laptop."
• "The entire service was top notch - highly professional, everything was explained to me in great detail and dealt with efficiently."
• "Always good maintenance and repair service, with situation well explained regarding new parts etc."
• "The Computer Clinic provides a very knowledgeable, professional, and helpful service."
• "He fixes my laptop quickly and is always on hand to offer advice and support plus he is honest, professional and transparent about pricing - which I have found to be very reasonable."
• "Puyan has serviced my computers for over 10 years to my great satisfaction."
• "The service was quick and very professional."

Cons:

• "Bottom line? My PC still keeps freezing even after buying a new graphics card."
• "The charger I was sold at the shop stopped working completely after five months."
• "If you're a serious gamer, don't waste your time."
• "Then he said if it continues to freeze he will refund me for two hours of work... When I brought up what he said about refunding me, he said I misunderstood."
• "Very shady and old school attitude and very unprofessional."
• "The battery supplied did not last more than a couple of weeks."
• "I'm not sure if he was taking advantage of my ignorance to make me pay a crazy high price just for installing the operating system of my laptop."

Cost and Efficiency

Pros:

• "He diagnosed the problem on the spot, located a new hardware part and fixed it within 2 hours and at a very reasonable cost."
• "His fees are very reasonable and he is generous with his time."
• "They then quoted me less than half the price Apple did for the repair."
• "A very fair attitude to pricing."
• "Fixed it within 2 hours and at a very reasonable cost."
• "The repair was so quick and efficient."
• "The turnaround was surprisingly swift - not the usual waiting around for weeks, but just a couple of days."

Cons:

• "He was charging me 240 pounds (keeping the files) and 190 (without keeping them because it takes less time)."
• "The owner of the shop refused to replace it, citing that the producer of the charger only offered a three month guarantee."
• "He then charged me a certain amount and added 'discount'. This is just a marketing strategy because there's no way it would cost this much."
• "I got the same work done in another place for 65 pounds."
• "But here it was diagnosed and fixed within 24 hours at a fraction of the cost."
• "I will be avoiding this place in the future."

Professionalism and Expertise

Pros:

• "Puyan is reliable, fast, and professional."
• "Puyan (owner) was really helpful, understanding and professional."
• "Puyan at Computer Clinic in West Hampstead NW6 is extremely talented and professional at renovating, maintaining and upgrading computers and other devices."
• "An excellent, knowledgeable and thoroughly professional service was provided where I had been let down in the past."
• "He is clearly a consumate professional, gets straight to the point, and works unstintingly to solve the problem in hand."
• "Puyan is very professional and responsive."
• "Puyan at Computer Clinic is very knowledgable and experienced engineer."

Cons:

• "I'm not relying on reviews any longer! Period!"