Ole & Steen Reviews Summary

Atmosphere and Environment

Pros:

• "The atmosphere is bare and Scandinavian without achieving the famous hygge / scandi cosiness. But nice enough for a quick fika."
• "Lovely staff, very clean place and everything looks tidy."
• "Popular Danish outfit with lots of space inside and a few tables outside."

Cons:

• "I was disappointed because I wanted to have a nice experience to sit in & enjoy the bakery products. With no seat available and packed tables it wasn't possible."
• "Coffee comes our quick and correctly but lack of staff on the floor has made the seating area very bad and unclean."
• "As soon as you get inside, it’s not really I can’t explain- not Welcoming."

Service Quality

Pros:

• "The staff is working incredible hard to run the place I must say they work for every penny they earn well enough."
• "Great staff! Visited on the 3rd, and got a too good to go bag! Lady in black shirt was really nice."
• "Chris and Conor provided fantastic service. Chris was exceptionally hospitable."

Cons:

• "The service is awful: the counter staff don't really seem to know what they are doing."
• "We sat and waited for our brunch item for at least 30 minutes."
• "The staff showed no interest in clearing tables; we had to clear one ourselves to use it."

Food Quality

Pros:

• "The gingerbread heart is recommended. Coffee/ decaf with oat milk was nice too."
• "The sandwiches, toasties and sweet things are all delicious."
• "The best chocolate croissant ever! One of my favourite places to catchup for a coffee."

Cons:

• "The pastries are a little decadent and over the top for my Swedish palette."
• "The sandwiches, toasties and sweet things are all delicious, although horribly over-priced."
• "SO expensive and this is what you get… luke warm coffee and a cold old croissant."

Price and Value

Pros:

• "This is a fantastic coffee shop. Clean environment. Friendly and help full stuff. Great variety of desserts, coffees and drinks."

Cons:

• "The sandwiches, toasties and sweet things are all delicious, although horribly over-priced."
• "Food is absolutely overpriced: almost £12 for a sandwich and a bottled smoothly."
• "Staff had a bad attitude and food was still frozen at 9.30am.. As if it wasn’t enough I paid £27 for 3 pastries and 3 coffees."