Karma Bread Bakehouse Reviews Summary

Food Quality

Pros:

• "The croissant cube was flaky and the berries filling was so refreshing as the tanginess balanced nicely with the buttery croissant exterior."
• "Outstanding bread and pastries are absolutely delicious and made with great care."
• "The chocolate croissant I tasted was soft and rich without being overly sweet, the perfect balance between tender and flaky."
• "gluten free brownie is amazing, so gooey plus not to sweet and the wholemeal sourdough is the best sourdough i can find in London."
• "Their food is amazing ... ! In particular I fell in love with their CHOCOLATE BABKA!"
• "The pastry was nice."
• "Food is really really good."

Cons:

• "Would be good at half the price, but agree with all the other reviews mentioning shambolic service and surprisingly high prices."
• "Unfortuntely, it was overloaded with the cream cheese, looked like a JCB had scooped it into the bagel, i literally had to remove most of it as it was so excessive, the taste was below average."
• "The donuts are overpriced: £2.95 for a donut filled with a strange cream."
• "The challah, for me, was disappointing. It was over baked and harder than I’d like."
• "Sadly, challah loaves looked a bit burnt."
• "The items on sale appear substandard."
• "The bread is nothing special and I found it better in other places."

Customer Service

Pros:

• "The service is incredibly friendly & helpful with the staff showing a passion for what they bake."
• "The friendliness of the staff cannot be overstated."
• "Staff always very friendly."
• "Staff couldn't be friendlier."
• "The staff were so friendly. The iced latte was delicious and the same price as the big guys next door."
• "Staff are friendly and helpful and you can pre-order to ensure you get what you like."
• "The staff were very kind and helpful."

Cons:

• "Impatient and incredibly rude staff behind the counter this afternoon."
• "The staff and manager proceeded to giggle on."
• "The staff were extremely rude, I was given the wrong drink, and we were told that we had spent too long sitting at one of the tables."
• "The tenor of the manager’s response was instantly confrontational."
• "The lady behind the counter was mumbling and I could not understand her, so I leaned forward to be able to hear her, not only do I get told off rudely for leaning too close to the baked goods."
• "Very POOR attitude."
• "Staff (and especially the owner) are rude and have no idea of customer service."

Atmosphere & Cleanliness

Pros:

• "You certainly get what you pay for. Spotlessly clean."
• "This bakery seems to be dog-central with 1 in 2 customers coming in with beautiful dogs."
• "It is cosy inside and always clean and tidy."
• "Nice bakery with warm interior design."
• "Such a wonderful little place, I love the atmosphere, the food and the delicious coffee and of course the bread!!"
• "Spotlessly clean and really lovely serving staff."
• "They have an ample seating area outside, just missing more indoor space."

Cons:

• "I paid £15 for a thoroughly unpleasant experience which is a shame as the food was nice."
• "It was not a nice atmosphere to be in."
• "The most annoying thing was that they allow dogs inside the shop! Awful!"
• "Well overpriced, not exceptionally clean considering that is bakery."
• "Inside is very narrow and busy especially on a weekend."
• "Though it’s average good the staff is very unfriendly and extremely slow."
• "The service is a bit disorganised when busy."

Value for Money

Pros:

• "True: this place is higher priced than the average bakery, but it is not expensive because the product is superior."
• "All in all price was reasonable given that its Hampstead Heath!"
• "From my perspective it's absolutely not overpriced if you think about the time, work and effort they put in little Bakerys like that- you get proper bread etc. with incredible quality."
• "expensive place but you pay for the quality."
• "This place beats all the chains and local bakeries hands down. The quality of the product is really superior."
• "Best bread in London. By a mile."
• "All goods are handmade and have a high quality."

Cons:

• "Would be good at half the price, but agree with all the other reviews mentioning shambolic service and surprisingly high prices."
• "The donuts are overpriced: £2.95 for a donut filled with a strange cream."
• "It was pricey at £6.50 for 1 pastry and bottled water, they don't have a price on the menu."
• "Overpriced. All I wanted was a coffee, but no prices on their blackboard."
• "The bread is good but not worth the price and definitely not as good as in other places."
• "Well overpriced, not exceptionally clean considering that is bakery."
• "I visited one hour before closing, but told that they already closed coffee machine so couldn't serve hot drink anymore."