Crystal Boutique Reviews Summary

Service and Staff Attitude

Pros:

• "The service and support by the lovely ladies there was excellent from start to finish!"
• "Had a fabulous experience with my daughter getting her first prom dress."
• "Fantastic service with experienced staff who were extremely helpful."
• "The whole experience was just what we had hoped for and my daughter was able to try on lots of dresses."
• "We were looked after by Phil and she was so helpful and friendly."
• "Staff are absolutely brilliant and went above and beyond for my twin daughters."
• "The staff are friendly, welcoming and so lovely."
• "Booking an appointment is advisable that way you get an hour with an assistant to help you."

Cons:

• "AWFUL. I was so excited to go here but was extremely disappointed from the start."
• "An awful experience that should have been enjoyable for my daughter's prom dress shopping."
• "Very rude staff and cost £25 just to have a look."
• "Disappointing, what should have been a lovely experience is completely ruined by constantly being reminded you have an hour's appointment time."
• "Not a great experience at all. We weren’t made very welcome at all."
• "ABSOLUTELY SHOCKING EXPERIENCE!!! Appalling service, rude staff."
• "Such bad customer service! We were stood waiting for 15-30 minutes for our appointment."
• "Unfortunately I had an awful experience at this shop."

Dress Selection and Quality

Pros:

• "So many beautiful dresses and experienced assistants putting her at ease."
• "They have the most beautiful dresses and cater for all sizes up to 30."
• "Excellent choice of dresses and exceptionally helpful staff."
• "The range of dresses was excellent as was the quality."
• "The shop has so much variety. My daughter found her perfect prom dress!"
• "Loads of lovely dresses, she fell in love with the first one she tried on."
• "A wonderful experience, the staff go to great lengths to help each customer get the dress that makes them feel special."
• "This shop is truly amazing!!! The staff are all polite and extremely friendly. They will give you a one to one personal experience."

Cons:

• "When they obviously didn't fit me she proceeded to get a size 16 which I didn't like and then apparently 'the only other dress she could sell me' was a SIZE TWENTY."
• "Disappointing visit, took my daughter to this shop to looks at Proms dresses... There were many dresses although a lot of sizes were zero to 4, not great if you are a 12-14."
• "WOULD NOT RECOMMEND- went on a day shopping here and was shocked and disappointed by the staff and service, i was there for around 2 hours and found that there was about 3 different styles."
• "Absolutely shocked by the service of this shop. I was sold the same dress as someone in my school."