Address: 686-688 Warwick Rd, Solihull, B91 3DX, United Kingdom
Phone: +441217090677
Rating: 4.4
based on 187 reviews.
Customer Service
Pros:
"The Team at Brides of Solihull we’re absolutely fantastic. They were attentive, honest, patient, listened to everything myself and my mum said and took that fully into account when picking out potential dresses."
"The ladies could not have been more helpful, not only with their dresses for the ladies for my wedding day but on advice of where I could get my groom suit and tie etc."
"Every member of staff was welcoming and made the experience exciting for me!"
"Professional, experienced ladies who work together as a team giving you confidence that everything will be perfect on the day."
"All the staff were very friendly and made me and my family feel so comfortable, special shout out to Marina And Mandy, lovely genuine people and I came away with my perfect dress 😊 highly recommend!"
"The team were fantastic. Nothing is too much trouble."
"The incredibly friendly, knowledgeable team adhere to every single need to make your experience perfect."
Cons:
"I was absolutely disgusted with the way I had been treated."
"The happiest time turned into the most unhappiest.from first visit when rushed to buy dress they incorrectly promised could be made to fit..to last visit where dress looked hideous."
"Disgusting service considering she had spent over £1000 with them! I’d avoid, unless you fancy dodgy workmanship and terrible service!"
"However, on return to the shop to have the alterations done alone, the seamstress was rushed and not very helpful."
"Finally, their only recommendation was to order and pay for a dress without even trying it on, and hope for the best when it arrives in 6 months time!"
"However, I did find them incredibly pushy with old school sales tactics."
"Our experience today was the opposite of what a bridal appointment should be and we will certainly not be stepping foot in this establishment again! Just rude."
Dress Selection and Fitting
Pros:
"I am very pleased with the dress I bought from them, and very happy with my overall experience at Brides of Solihull."
"Mandy’s experience was amazing, she knew exactly what shape to suggest and which accessories to add."
"Absolutely amazing shop!! Cannot believe the reviews on here. I have been into this shop at least 6 times and have received THE most wonderful service with all staff extremely helpful and polite."
"What a fabulous day we have had! My daughter has found her absolute dream dress."
"They made the whole experience seamless and enjoyable!"
"I'm so relieved I've found my dress and that I've been able to purchase it from such an experienced team of ladies."
"After trying on many dresses, I found my dream dress!! Just Wow 🤩 I felt like a princess 😍"
Cons:
"The lady had made her feel very insecure, making a point that she would need to go and look specifically for the 'big sizes' in the store, even though she is a size 12!"
"When She tried to address the bad work with them, they told her it was fine and rushed her along asking her to sign a document that she wasn’t given time to read and rushed out the door."
"We were made to feel like we had to find some way to pay even after I said we we can’t get it."
"Visited this shop today with my sister, who is the bride-to-be, and mom. Firstly, it took a long time to be served."
"However it’s far from fine, we have had to take the dress elsewhere to be rectified as they took the arms in without even measuring her arms."
"It’s such a shame that what was initially a great experience has ended by us feeling taken advantage of."
"There was one who was really over the top with praise and came into the room exclaiming what a perfect dress (it was the 1st fitting of the dress the bride had bought) but this was before the bride was even properly in the dress."
Atmosphere and Experience
Pros:
"I cannot recommend this place enough!!! Whether you're looking for prom, ball or bridal gowns start here!"
"What a lovely experience! From the minute we entered there was nothing that was too much trouble for the lovely ladies at Brides of Solihull."
"Every care goes into helping you find the right dress for you while making the atmosphere light and comfortable."
"The moment I walked in I was put at ease and had a really fun and uplifting afternoon."
"You don't just go to pick a dress at Brides of Solihull, but you go for the experience, and it was everything I had hoped for, and more!"
"It was the most amazing, seamless and fun experience!"
"The service we received from start to finish was absolutely fabulous."
Cons:
"After a sleepless night thinking through my options I came to the conclusion this was a no win situation."
"Then even worse was Denise, she was rude, had an awful manner and was pushy with the bride while she was trying to make decisions about other things like her veil."
"The staff were proactive and friendly, if a little sycophantic."
"In between were visits where we were ..Rude to . ..Rushed. ..Double booked....Vacuumed around (obviously wanting to shut up shop)..a truly upsetting experience."
"I only booked my appointment on Tuesday with no intention of finding the one."
"After repeatedly saying no we can’t afford it I felt pressured into the sale by the staff."
"They found me the classiest, most exquisite dress that I wouldn’t have found myself."