Sophie Grace Bridal Ltd Reviews Summary

Customer Service

Pros:

• "Mo was incredibly friendly and welcoming."
• "The staff were wonderful and welcoming and the customer service second to none."
• "Mo made me feel so comfortable and at ease!"
• "The incredible Mo looked after me, giving me the experience every bride dreams of."
• "Layla really made the it special for us. She went above and beyond to make the bride feel both at ease and also very excited."
• "Everyone made me feel so welcome, there was no 'hard sell' whatsoever."
• "The team at Sophie Grace Bridal are extremely friendly and put you at ease straight away."

Cons:

• "They ordered the wrong size dress and subsequently the dress lost its original style with all the alterations needed to make it fit."
• "Sophie Grace have been unsympathetic, abusive, personally insulting and extremely unprofessional."
• "It was so traumatic."

Dress Selection and Fitting

Pros:

• "The range of dresses to choose from was fantastic."
• "I loved my dress!"
• "The shop itself is beautifully designed with a stunning range of dresses."
• "They have a wide range of stunning gowns and accessories."
• "The collection of dresses was gorgeous."
• "All the dresses were lovely and I didn't feel excluded being plus size either."
• "During my first visit, there were so many beautiful dresses to choose from, I wasn't limited to the usual plus size section."

Cons:

• "They were struggling to make it look anything decent or make it fit."
• "When my gown came in I tried it on but it wasn’t fitting correctly & the staff put pins at the shoulders, under my arms & all down the front of bodice & I left feeling a bit upset."
• "There were lots of stunning gowns but not many knee length dresses, I already had in my mind that I wanted a knee length dress."
• "Realistically I needed to lose more than a stone in order to get in to the dress (as it was off the peg) and was confident I would... sadly I didn't and I broke down about this at the store."

Alterations and Customization

Pros:

• "Any alterations were so slick and simple with Jacky."
• "All of my alterations were done there and their lovely dress maker made me a top piece."
• "Jackie the seamstress came down and talked me through our options. This was amazing as I was able to have a completely bespoke dress that was exactly what I wanted!!"
• "The fitting processes have been great, and the alterations made sure of a perfect fit."
• "When it came to the alterations, Vizma proved to be genuinely fantastic seamstress."
• "Then Jacky worked wonders altering the dress so that it would fit and flatter me beautifully!"
• "Jacky was brilliant at altering my dress to make it absolutely perfect."

Cons:

• "Would highly recommend you don’t buy anything from them!!"