"Definitely one of the most attentive and friendly servers!"
"They were completely professional and personable at all times."
"Your staff were very polite and accommodating."
"Waiter was polite and apologetic."
"Our server George was ideal, took care of us totally."
"Aimee was our waitress for the evening and I can't fault anything she did, amazing service and a lovely lady."
"Luke, our server, was fabulous! Consistently checking up on us and if we wanted more drinks/to switch."
Cons:
"The service was very atrocious!"
"Unfortunately Jared was dismissive on multiple occasions - verbal communication would have been welcomed."
"We were waiting over 35 minutes at our table for someone to even acknowledge us."
"Staff didn’t really seem to care about the waiting times etc."
"Very Poor service take money when placing an order not after you've had your meal or drinks."
"Service poor, food average."
"The service was slow, very slow and we had to ask up to three times just to get a drink."
Food Quality
Pros:
"The bottomless brunch is really worth the money and I really enjoyed my meal."
"Great place, great views, food lovely."
"Lovely food, lovely service."
"The food was good and the staff were so accommodating right from planning the event through to the actual day."
"The food was EXCELLENT."
"Lovely atmosphere, delicious pizza, well priced cocktails."
"Food was amazing, drinks were nice."
Cons:
"The gluten-free pizza was also served partly cooked as the dough was completely raw in the middle."
"The roast potatoes were not homemade, but obviously from a frozen packet."
"The sprouts were chewy - obviously from a frozen packet, as were the carrots."
"The food is very mediocre for the pricing."
"Food appeared overcooked and very boring and far too expensive."
"The food was terrible! Chicken burgers were served cold, the vegan jackfruit pizza was tasteless."
"The green harissa chicken wings - literally deep fried chicken wings with no taste of harissa whatsoever and crispier than a fresh apple, extremely underwhelming to say the least."
Atmosphere & Decor
Pros:
"Everyone was having a great fun time embracing the happy crowd pleasing music."
"Cool interior design. Nice warm colours and lights."
"The atmosphere was lovely and the staff were brilliant."
"First impressions make a significant impact."
"Lovely burlesque theme interior."
"The venue is beautiful and in a good location."
"The atmosphere was great."
Cons:
"Small downside it was grubby and some of the seating is hard."
"The toilets were absolutely, unbelievably grotty."
"Rubbish atmosphere. Barman was rude."
"This was a very disappointing experience... 1st strike was the dead ambiance, it was so deathly quiet."
"The atmosphere has really declined at Eden recently."
"The atmosphere outside on the terrace was dull, no music etc."
"Absolutely appalling service, terrible! I can’t Eden believe it!"
Management & Staffing
Pros:
"Pop in to Eden Gunwharf today Sunday 3pm on arrival we were greeted by Kerry a very professional smart looking manager."
"Thanks again to Kerry and her staff for looking after us."
"The lady made every effort to make sure we had a good time and a table despite it being busy."
"Friendly staff especially our waitress Emma. She was attentive and very friendly and chatty and kept us topped up at all times with drinks."
"Her customer service skills were outstanding and so was her communication with us."
"Amazing food and service friendly and helpful staff."
"Came here for some drinks with some friends and I had a great time. Absolutely superb service from Renae."
Cons:
"Safe to say, this place needs a lot of work from a management level. Very Very poorly run, and expensive."
"WOULD NOT recommend. The slug and lettuce next door or alchemist might be a better shout if you want to enjoy yourself."
"Highly disappointing, our evening was cancelled and they didn’t have the decency to inform us."
"Managers behind the bar were not helpful at all."
"The manager was not managing the situation at all and they seemed completely understaffed."
"Really poor customer service and poor management."
"We asked two waitresses to speak to the manager about the horrible food... over an hour later and the manager could not be bothered to come and speak to us."