The AirGun Centre Reviews Summary

Customer Service

Pros:

• "The guys were helpful, knowledgeable, and went the extra mile for us."
• "All dealt with by email with amazingly quick response."
• "Fantastic team of guys, I have dealt with Steve, Ben and Perry all of whom have been very helpful answering any questions and providing excellent service on each visit."
• "Service was very knowledgable friendly and prompt can’t fault it."
• "The customer service was outstanding."
• "The staff are very knowledgeable and keen to help."
• "Really great customer service delivered by the team at The Airgun Centre."

Cons:

• "Not happy today as I came from miles away to take advantage of the free service and free repair for my air rifle."
• "So they say just keep bringing it back free repair its so unreliable ive now given up."
• "Rang up to cancel a order i had made and the chap was fine at first, soon as he asked me why i wanted to cancel and i told him his attitude changed to being rude and obnoxious."
• "The worst experience I’ve ever had in my life although all the guys on the phone was polite they literally did nothing to resolve their error. I advise anyone to shop elsewhere with a different company."
• "Anyway, since lockdown began I've attempted to contact them twice via their website regarding other airguns and received no response..."
• "I eventually phoned up about an air pistol that was listed on their website and low and behold, it wasn't in stock..."
• "I emailed Steve before the gun was sent back stating “Please do not refund me to the original payment method. That particular bank account has been closed. I’ve changed banks”. Guess what, good old Steve done refund to the closed bank account disregarding my email stating the account has been shut down."

Product Quality

Pros:

• "I have just purchased my 4th Rifle from The AirGun Centre as well as many other products, think that says it all.....Lifetime Warranty with all of them, why would you buy from any other supplier?"
• "I purchased my Weihrauch HW100 KT and a Hill's pump way back in 2008 and it has been consistently, supremely accurate and faultless for all this time."
• "A brand new r10 se and all the trimmings for a very reasonable price."
• "Bought a hw100kt laminate from these guy's at the weekend.brilliant bit of kit.well pleased with it."
• "Very impressed with the rifle for it's comfort & style, first shot from about 15m was almost very accurate."
• "Bought an hw100 almost 2 years ago. Always a very accurate gun."
• "Delighted with the purchase of BSA Lightning."

Cons:

• "Unfortunately, when I placed my order there was an issue found with the rifle they had in stock and had to go back to the manufacturer."
• "Brought two x 500 slugs for it eight years on still got 500 they cant seem to fix it."
• "Gun broke after 20 shots, fixed but at a cost."
• "Cocking mechanism developed a fault after rifle was fired when cocked."
• "Also no box with gun, no lock, and fake chrony test."
• "This is what happened; I ordered a £600 air rifle online paid with this company for delivery. The gun turned up both faulty and with a damaged wooden stock."
• "Brought my gun from these guys was my 3rd purchase its been back over 10 times may be nearer 20."

Shop Experience

Pros:

• "Good selection of stock they have."
• "Whilst looking for an air gun to reactivate a long-lost hobby I found the Air Gun Centre."
• "The most helpful and professional shop around best in Essex by far great selection of stock very helpful staff well worth a visit."
• "Fantastic place if you want air weapons or accessories this is a must place to visit."
• "A must visit if you are new to air guns or if you are more seasoned and need a good local shop."
• "High quality product absolutely everywhere and clinically displayed."
• "Massive rang of guns, we brought a BSA SE .177 and a Weihrauch HW100T .177 both in special kits."

Cons:

• "Talked rubbish about people braking stocks in half an expecting shop to pay."
• "Not sure where the QC was from Daystate, and not sure how The Airgun Centre could say it was a 'Fully tested certificated quality rifle' in the listing like they do all their guns - it clearly wasn't tested..."
• "The bloke said to me that they do not have gunsmith available."
• "Not happy at all. Went online to see if they had a Brocock airgun in stock in .177 which their website said they did."
• "I ordered £2500 worth of stuff from this shop new fx rifle and to new scopes and some primos trigger sticks and both scopes looked like they were both ex display or even pre owed(both high end scopes)."
• "DONT BUY FROM THIS SHOP."
• "So why advertise it? 🤷"

Warranty and After-Sales Service

Pros:

• "With a lifetime guarantee & a lifetime free servicing you'd be mad to go anywhere else."
• "Today my scope lost its focus took it back expecting oh you must have dropped it. But no wait there out came a brand new scope no questions asked."
• "Whole new fill valve fitted while I waited and a check for air leaks and full air refill."
• "They really do fix any part of your gun for totally free if it breaks."
• "All this with a lifetime warranty."
• "Life time guarantee with it too!"
• "I would highly recommend buying from the AirGun Centre there customer service second to none the staff are more than helpful and go above and beyond to help you in anyway they can."

Cons:

• "So they say just keep bringing it back free repair its so unreliable ive now given up."
• "I would of done work myself but as I thought it would be free and under warranty I took to shop."
• "SO CAN'T RECOMMEND.. BEWARE...."
• "they give a good service but with no resolve im £600 plus out of pocket."
• "I emailed Steve before the gun was sent back stating “Please do not refund me to the original payment method. That particular bank account has been closed. I’ve changed banks”. Guess what, good old Steve done refund to the closed bank account disregarding my email stating the account has been shut down."
• "I ordered a combo package and expected it all to arrive individually packaged. But no it was all put together and some minor zeroing alterations needed as you would expect."
• "I won't be going anywhere else. Absolutely brilliant."