Just Air Guns Reviews Summary

Customer Service

Pros:

• "Customer service is first class and communications perfect."
• "On every occasion on the phone I was dealt with in a civil manner and met patience as I went through my problem."
• "Very professional service. Swift delivery, kept in the loop throughout transaction."
• "Mike and Prab were both prompt in giving advice and guidance in my purchase."
• "Although ultimately my husband did not want his Red Rider Air Gun for his birthday, the customer service of Just Air Guns was absolutely excellent."
• "Outstanding Customer Service Prab is very knowledgeable about all Air Rifle products!"
• "Great customer service from this place. Ordered online the previous day and the collection went like clockwork."

Cons:

• "They missed two promised deliveries, then delivered the wrong item."
• "AVOID THIS COMPANY LIKE THE PLAGUE, REPORTED TO TRADING STANDARDS!!!"
• "scam business, be warned that you won't get anything you order online and will be given the run around in general."
• "Wish I had read reviews first! Absolutely appalling customer service."
• "Absolutely diabolical customer service whenever there is a fault, it’s always the customers fault."
• "Avoid this place! Customer service & assistance is beyond poor."
• "Terrible service very rude, no manners kept me waiting in shop over ten minutes was spending £1500.00 told me to wait."

Delivery

Pros:

• "Arrived packaged well, and pleasant delivery driver, in the time slot they gave me."
• "Delivery had a set back due to a driver illness contacted me day before with a new expected date delivered on time and very securely."
• "Everything delivered as expected and really good quality, couldn't be happier and will definitely use them again 👍."
• "Excellent service.Ordered a Smith & Weston M25 5inch 1.77 C02 stainless steel Airgun Revolver which was delivered the next day by a friendly courier driver."
• "I got 2 follow up calls for delivery and item was delivered quickly and staff were friendly."
• "Easy to order, fast delivery, (they call you the day before to check you will be home)."
• "Delivery was really quick with an allocated slot and a phone call in the morning to check I'd be in making everything really easy."

Cons:

• "The salesman couldn't have shown less interest."
• "Needless to say I won't be buying a air rifle from these guys."
• "They never showed up! The driver messaged me to book the time slot! Then, read and ignored my messages."
• "Brought a big order for me and my kids including a few pistols. First time trying to use pistol and it's faulty and cannot be used."
• "item never arrived, no contact and had to chase them."
• "I’ve waited in all day for my prearranged delivery. They never showed up!"
• "Very poor customer service. Delivery was promised and missed 3 times."

Product Quality

Pros:

• "Went and bought my 1st Air Pistol, great piece of mechanism, love it!"
• "The rifle fires clean, less twangy than some other springers, probably due some to wood stock."
• "The P1911 Match Pistol is easy to use, accurate and reliable."
• "The pistol was exactly as described."
• "Bought and received my Reximex Mito with no problems, gun is fantastic."
• "Air rifle is in excellent condition and shoots accurately."
• "The look’s and feel of the gun are amazing, I am really pleased with my purchase."

Cons:

• "The tube that fits in the barrel came loose... the tube had bent and caused the mag to jam... found the distorted tube and damage to an internal casting."
• "The rifle was found to be defective, and they were informed, but the response time was like watching continental drift!"
• "So my warranty was voided because i checked inside the breach with a torch... never ever deal with these Cowboys, if you have a problem they slide like a tourist on a water slide that has just been greased."
• "Awful Awful Awful. I bought a Snowpeak air rifle and they sent an SMK."
• "Ordered the Glock .177 air pistol. Pellet ribbon chain split after firing a few rounds."
• "Bought an air pistol from here despite only using a couple of times the barrel cracked after just 4 months."
• "Received a faulty rifle, seals spat out all the co2 after 1 fire."